i have a question in regards to reply/new tickets that are written to the customer.
When i search for a customer in the "To" field, it looks up in the database (currently, that is LDAP, but will be expanded to a postgres as well) and proposes some customers, i can then choose from.
If i have multiple customers by same name, i dont really have additional attributes to show (like company, department, etc).
If, for example, i expand the sysconfig LDAP config from
toCustomerUserListFields => ['cn','mail'],
It does show the company, but it creates an invalid entry as mail address and OTRS cannot send the mail. "Firstname Lastname" <firstname.lastname@blabla.de Company> (kunden id)CustomerUserListFields => ['cn','mail','company'],
The company is written IN the <> tags directly after the email address, and of course that can't work.
But I would also not like to write it in the "" quotes from the name, because the customer sees that, in the mail he gets.
Is there somehow the possibility, that i can expand the info in parantheses - currently the customerid is written there.
Edit: if i write it in a different order
i see "Firstname Lastname Company" but as mentioned above, I do not want to expose that data to the customer (he will receive it in mail headers).CustomerUserListFields => ['cn','company','mail'],