Hello! It is my first time with OTRS, but hopefully you can help me:
I wrote a script that sends an email to the OTRS so that a ticket would be created for our team.
I wanted to know if it was possible to automatically assign these emails to a Queue and also if it was possible to automatically set the status to pending (e.g. '3 days').
I wondered if it would be possible to do this directly by sending the email, e.g. by writing keywords in the content of the email so that OTRS recognises the type of email. Or perhaps there are other ways?
Thank you very much for your support.
Automatically assign a email Ticket in a Queue with a pending status
Moderator: crythias
Re: Automatically assign a email Ticket in a Queue with a pending status
HI,
you can receive an mail and use postmaster filter do set queue / pending dates
or you use the X-OTRS headers.
A start for reading is here https://doc.znuny.org/manual/admin/emai ... %20headers
Flo
you can receive an mail and use postmaster filter do set queue / pending dates
or you use the X-OTRS headers.
A start for reading is here https://doc.znuny.org/manual/admin/emai ... %20headers
Flo
OTRS 8 SILVER (Prod)
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.
OTRS 8 auf Debian 11 (Test)
Znuny 7.x latest version testing auf Debian 11
-- Ich beantworte keine Forums-Fragen PN - No PN please
I won't answer to unfriendly users any more. A greeting and regards are just polite.