Merge in wrong direction deletes all custom fields

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disciple
Znuny newbie
Posts: 62
Joined: 31 Jul 2022, 12:27
Znuny Version: 6.4.2
Real Name: David Müller

Merge in wrong direction deletes all custom fields

Post by disciple »

if a user merges a ticket into a wrong direction, the custom fields are getting fully deleted.
No prior question, no "are your sure, that ..." nothing.

wrong direction is in our case mostly: older ticket gets merged into newer ticket

It would be great if I could configure a prior check on the custom fields. If they may get deleted, to show the user the cause.
Especially if you are having tons of custom fields, it is very annoying to redo the work

are there any options to configure the behaviour of merging?
lis9
Znuny newbie
Posts: 55
Joined: 13 Apr 2017, 11:27
Znuny Version: 6.5.4
Real Name: Daniel
Company: Komputronik S.A.

Re: Merge in wrong direction deletes all custom fields

Post by lis9 »

Did you set Ticket::MergeDynamicFields setting before?

Best regards
Daniel Lisiecki
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