OTRS call an external API - GenericAgent

[ITDominik]

Hi Everyone,

is there any way to transfer data from OTRS to an external API? I thought about using an GenericAgent, so when a Ticket gets closed it automatically calls an API for the affacted ticket.

I know that OTRS provides two features:
1. Provider Mode: OTRS is the host of an API
2. Requester Mode/ Invoker (?): This function i don`t understand.


Can you help me to solve my problem?

- Dominik

[jojo]

Requester / Invoker is the functionality where OTRS sends data to "external" tools. So if you would call an external API to send some data (or retreive data) you have to use such kind of functionality

[ITDominik]

Hi,

ok that is good to know. But for some reason I can`t add any Invokers:
Admin -> Web Service management:

Screenshot_1.png

Is there a tutorial to use?


- Dominik

[root]

Hi,

ok that is good to know. But for some reason I can`t add any Invokers:
Admin -> Web Service management:
Screenshot_1.png

Is there a tutorial to use?

Hi,

Update to the latest version 6.4.5 and you have the missing invoker.

- Roy

[ITDominik]

Hi Roy,

thank you for this advice. I updated to 6.1.1 and got the options that I need.

Thank you for your help

- Dominik

[root]

Hi,

I strongly recommend updating to the latest version, the 6.1 is end-of-life.

- Roy