Limit Company Ticket Access

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chrotha
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Posts: 93
Joined: 29 Jun 2018, 13:44
Znuny Version: 6.x.x/7.0.x
Real Name: Ruben Sardinha

Limit Company Ticket Access

Post by chrotha »

Hello everyone,

As the title suggests, we're trying to limit company ticket access, but only to some Customers.
We already deactivated the Company Ticket option, but the customer user can still see the company tickets, if they use the TicketSearch menu, by choosing the Customer on the search, as shown below:
2023-02-09_10-36.png
Is there any way that, when a certain customer user searches for tickets, it'll only show tickets that they opened, besides blocking access to all Customers?

We're currently using version 6.0.29 with CentOS 7

Thanks in advance
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