'IMAPTLS': Could not select

[nltui]

I posted this in General, but I guess that wasn't the correct place since there have been no replies

I'm trying to pull tickets from two email accounts. The first one works fine, but the second gives an error message I'm not familiar with. The tokens for both accounts are working and updating fine. I can't see why this account isn't working as they are set up identically aside from the account settings.

Does anyone know what this error message means? I need to start there with troubleshooting.

otrs@bi-tickets:/opt/otrs/bin$ ./otrs.Console.pl Maint::PostMaster::MailAccountFetch

Spawning child process to fetch incoming messages from mail accounts...

outlook.office365.com (IMAPTLS)...
IMAPTLS: I found 0 messages on user.account@ad.foo.edu/outlook.office365.com.
IMAPTLS: Connection to outlook.office365.com closed.

outlook.office365.com (IMAPTLS)...
IMAPTLS: Connection to outlook.office365.com closed.

ERROR: OTRS-otrs.Console.pl-Maint::PostMaster::MailAccountFetch-0 Perl: 5.32.1 OS: linux Time: Fri Apr 7 11:47:50 2023

Message: Error while retrieving the messages 'IMAPTLS': Could not select:


Traceback (2120093):
Module: Kernel::System::MailAccount::IMAP::_Fetch Line: 347
Module: Kernel::System::MailAccount::IMAP::Fetch Line: 157
Module: Kernel::System::MailAccount::MailAccountFetch Line: 649
Module: (eval) Line: 171
Module: Kernel::System::Console::Command::Maint::PostMaster::MailAccountFetch::Run Line: 163
Module: (eval) Line: 461
Module: Kernel::System::Console::BaseCommand::Execute Line: 455
Module: Kernel::System::Console::InterfaceConsole::Run Line: 81
Module: ./otrs.Console.pl Line: 37

Done.

[shawnbeasley]

Hi,

please run ./otrs.Console.pl Maint::PostMaster::MailAccountFetch --debug and post the results.

///shawn