Child progress per ticket statistic

Moderator: crythias

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KevP
Znuny newbie
Posts: 19
Joined: 09 May 2023, 16:52
Znuny Version: 7.0
Real Name: Kevin Pattison

Child progress per ticket statistic

Post by KevP »

Hey,

Is it possible to create a report/statistic that shows progress of child tickets per parent ticket?

Use case: I have a queue set up called "Risk Register" and have parent risks as individual tickets here. Each has a number of child tickets and I'd like the Y axis to be the ticket subject and the X axis to be:
  • Total issues
  • Closed issues
  • Open issues
  • Escalated issues
  • Reminder issues
  • Percentage resolved
The last being a calculation oibviously.

Would this require a package to be developed?
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