Perl Module iCal::Parser Not found By user otrs

[sikalil]

Hello,

We start upgrading znuny 6.4.5 to znuny LTS 6.5.1.

We ran Migration script " MigrateToZnuny6_5.pl " and received error :

Migration started ...

Checking requirements ...

Requirement check for: Check required Perl version ...
Requirement check for: Check required database version ...
Requirement check for: Check database charset ...
Requirement check for: Check required Perl modules ...

Error: not all required Perl modules are installed. Please follow the recommendations to install them, and then run the upgrade script again.

Not possible to complete migration. Check previous messages for more information.



we checked the module and found that it is " iCal::Parser " as we can see below output:
o iCal::Parser.....................Not installed! To install, you can use: 'yum install "perl(iCal::Parser)"'. (required - Required for calendar events.)



Using "yum nstall" command return :
No package perl(iCal::Parser) available.
Error: Nothing to do


We installed the module through cpan and worked but Migration script returns same outup as previously

running script " otrs.CheckModules.pl -all" as 'otrs' user the module is still missing but as 'root' user we noticed that the module is OK :
o iCal::Parser.....................ok (v1.21) o iCal::Parser.....................ok (v1.21)


I need your Help

Thank you in advance

BR
____
Kalil

[root]

Hi,

Looks like you have the module not correctly installed. Check if any environment variables are set that start with PERL5 in the name. I guess there's a directory /root/perl5 which indicates you have the module just installed for the user root.

- Roy

[subascha]

Did you install it via cpan in the otrs user context? If you installed it via root it's not present for the otrs user in default cpan configuration.

[root]

Did you install it via cpan in the otrs user context? If you installed it via root it's not present for the otrs user in default cpan configuration.

HI,

Sorry, but this is wrong. Installing for the otrs user won't work either because the web server should use it's user. He has probably the variables PERL_MB_OPT, PERL_MM_OPT, and others.

- Roy

[skullz]

viewtopic.php?p=172324#p172324

[sikalil]

Hi,

Looks like you have the module not correctly installed. Check if any environment variables are set that start with PERL5 in the name. I guess there's a directory /root/perl5 which indicates you have the module just installed for the user root.

- Roy

Hi,
Thank for your return,
how can I do that ?
I checked with "echo $PERL5" and found nothing.

__
Kalil

[sikalil]

viewtopic.php?p=172324#p172324

Hi,

Thank you for sharing

I executed command and returns "No documentation found for "iCal::Parser"."

on "/root" there only ".capan" and ".cpanm" folder.

[root]

Hi,

Then please show the complete output including the command when installing iCal::Parser.

- Roy