Dear all,
I need to write the name and surname of the agent who opened a ticket/workflow into the email notificazion.
I can't find the correct TAG
<OTRS_AGENT_*>???
<OTRS_AGENT_CREATEBY>???
<OTRS_AGENT_CREATE_BY_VALUE> ???
Any other TAG?
Many thanks for you help.
Federico
TAG Email Notification
Moderator: crythias
-
- Znuny Employee
- Posts: 132
- Joined: 13 Sep 2021, 09:38
- Znuny Version: Znuny 6.3.x
- Real Name: Shawn Beasley
- Company: Znuny
Re: TAG Email Notification
Hi,
You can try <OTRS_OWNER_UserFirstname> <OTRS_OWNER_UserLastname>. If the person who opened the ticket is not the owner, you will have to take other measures to capture that data to a dynamic field.
You can try <OTRS_OWNER_UserFirstname> <OTRS_OWNER_UserLastname>. If the person who opened the ticket is not the owner, you will have to take other measures to capture that data to a dynamic field.
Re: TAG Email Notification
Dear Shawnbeasley,
Many thanks for your replay. Yes the persons who opened the ticket are not the owner and I am not able to write the right syntax in order to take the correct info.
Federico
Many thanks for your replay. Yes the persons who opened the ticket are not the owner and I am not able to write the right syntax in order to take the correct info.
Federico