We are adding a new department to our Znuny service desk and the department requires 5 queues.
However for each of those queues they need a mechanism to categorise the tickets for reporting.
For example, the Employee Relations queue might have the following categories:
- sickness absence
- unauthorised absence
- performance
- probation reviews
- conduct
- Promotions
- Job movements
- Salary Reviews
Any suggestions on the best way to implement this kind of tagging without the overhead of managing lots of sub queues?
Dynamic Fields, Services, Tags?
Thanks