[solved] AccountedTime Field missing

[liquidxtc13]

Hi all,

I recently upgraded a znuny instance from 6.3.1 to 6.5.3 - like I've done a million times before. Everything went smooth as always. A few days after updating, the customer calls me and tells me that AccountedTime field is missing. I checked and indeed it is - in all views. If I check the history for older tickets, I can still see that time account entries have been made but the field to enter the time is gone. It's almost as if AccountTime is disabled - which it isn't. I've already tried to disable and reenable the feature, but no improvement.
I've also checked the HTML template file to see if the rendering block is missing - but it's there. I'm starting to freak out, because I can't find an explanation for this behavior.

Disclosure: I've posted the same question in the German Area, but received zero response. So I'm hoping that an English speaking znuny guru might be able to help.
Cheers

[liquidxtc13]

Hello all,

It seems there was a bug in version 6.5.3. Although I didn't find any mention of it in the changelog, after updating to 6.5.4 and running the following command

Code: Select all

bin/otrs.Console.pl Maint::Config::Rebuild --cleanup

time tracking fields in new tickets were restored.

Cheers