Process management issues

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dsekelybrs
Znuny newbie
Posts: 45
Joined: 30 Mar 2017, 19:37
Znuny Version: 6.0.33
Real Name: David Sekely

Process management issues

Post by dsekelybrs »

I am encountering a few issues.

Firstly, notifications that I have set up are missing some information.

Secondary notification is missing the following:
Which user was affected: _____
What was the wave number: _____

Notification back to the user is not showing the "What was the wave number:" it should have displayed 12345 instead of "-"

Secondly, in the process management, I have taken the following actions but they are not showing on notifications.

I attempted to update the 'CustomerSubject' from a 'DynamicField', but it did not update.
I successfully updated some 'DynamicFields' with values from other 'DynamicFields'. However, while some values are reflected in the notification, others are not.

Please find attached the process management details and examples of the notifications.
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