After upgrading from 6.0.3x to 6.0.40 with otrs-community-edition-6.0.40.sh script no Ticket Notifications are sent anymore to agents after valid ticket actions (Ticket creation, ticket updates etc.)
1. Verified that no SendAgentNotification event is created in Ticket's history
2. In Ticket notifications, ticket notifications are in valid mode, rcpt to --> Send to All agents subscribed to the ticket's queue, event --> NotificationNewTicket / TicketCreate, Email as method enabled
3. Users are in correct queues as the tickets, Users have enabled the notifications in Personal Preferences
4. NotificationSenderEmail is already set
No ticket notifications sent (SendAgentNotification) after upgrade
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Re: No ticket notifications sent (SendAgentNotification) after upgrade
This script belongs to another fork. Please ask them or migrate to Znuny.ftmg wrote: ↑13 Mar 2024, 15:43 After upgrading from 6.0.3x to 6.0.40 with otrs-community-edition-6.0.40.sh script no Ticket Notifications are sent anymore to agents after valid ticket actions (Ticket creation, ticket updates etc.)
1. Verified that no SendAgentNotification event is created in Ticket's history
2. In Ticket notifications, ticket notifications are in valid mode, rcpt to --> Send to All agents subscribed to the ticket's queue, event --> NotificationNewTicket / TicketCreate, Email as method enabled
3. Users are in correct queues as the tickets, Users have enabled the notifications in Personal Preferences
4. NotificationSenderEmail is already set
- Roy
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Use a test system - always.
Do you need professional services? Check out https://www.znuny.com/
Do you want to contribute or want to know where it goes ?