Last inbound email datetime?

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hkais
Znuny expert
Posts: 287
Joined: 16 Apr 2016, 08:55
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Real Name: Hans
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Last inbound email datetime?

Post by hkais »

Hello together,

I am having the query to show the last inbound e-mail article datetime of a ticket in the overview on dashboard and search results.

Beside of last change time I did not see an option how to visualize this specific but helpful feature to see what was the last external reply date.
Is there any integrated feature for this?

If not, what path would be the best to provide such a feature maybe as a custom package?
Elected 2022-06 as an IT Governance Portal Expert. The portal for Znuny, OTRS and OTOBO users
skullz
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Joined: 24 Feb 2012, 03:58
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Re: Last inbound email datetime?

Post by skullz »

Edit:
Oppss..im wrong..

Do check addon Znuny-SortByLastContact
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