Customer Portal not loading services when ACLs are valid

[iclaude]

Greetings,

I am having problems with my OTRS Community 6.0.30 Installation.
Services are not Loading when ACL´s are turned ON for process tickets in the customer portal.

I have tried the following test:
Switched of all ACLs and it only shows some of the services but all services are checked in the Admin > Customer User-Service Relations.

The Error(When ACLs are valid):

ProcessTicket-Error.jpg

When ACLs are invalid(these are not even this process services):

ProcessTicket-Error-2.jpg

What can I do to Fix This?

Thank you in advance

Best Regards

[skullz]

That maybe means the ACL is incorrect..
Do share your ACL 1st

[iclaude]

Greetings Skullz,

Thanks for your reply.
Find attached the ACL.

Best Regards,

[skullz]

I just added my own process id and services..work fine..
i guess the regex may be the issue

acl1a.png

acl1b.png

RESULT

acl-2.png

[iclaude]

Good day Skullz,

Thanks for your answer.
So what do you suggest I do?
I have tried building another ACL and It is not working. What else should I check?

Mind you that this problem is happening in the Dev Installation, the Production Installation is working fine.
The Dev installation has more information.

Best Regards,

I just added my own process id and services..work fine..
i guess the regex may be the issue

acl1a.png

acl1b.png

RESULT

acl-2.png

[skullz]

1. Perhaps recheck the ProcessEntityID..maybe it has different ID from production..

2. Also try to use exact services name instead..

3. Also check another ACL that disabled/hide the services.

4. ACL is executed one by one..so i would check any ACL that perhaps overwrite/executed over this ACL.

[iclaude]

I have Tried the following:

1. The ProcessID for all processes are the same on DEV and Production;
2. I have disabled all ACLs on the DEV Installation and even with that it does not show all services, it only shows the few below(for all processes) and I did the following:

Process-Services.jpg

Please take in mind that these are not these processes services and all ACLs are disabled.

2.1. I Went to Customer Users - Services and removed(unchecked) the services from 1. Particulares(image below) but when I go to the customer portal it still shows the same information shown on the image above(on number 2.):

Process-Services-2.jpg

2.2. The services only disappear when I disable them on Admin > Services:

Process-Services-5.jpg

What else or where else should I check ?

Best Regards

[skullz]

Also check the default services..
Its also at the Admin > Services (on the left screen)

[iclaude]

Hi Skullz,

All Services on Default Services are checked on both environments(DEV and Production).
I just unchecked them for the test I was doing on the 2.1. of my last reply.

Best Regards,