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technicolor
Znuny newbie
Posts: 14
Joined: 22 Apr 2010, 10:01
Znuny Version: 2.4.7

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Post by technicolor »

Hi,
where can an agent modify ticket's status and root can see all tickets' status?

Thanks
OS: CentoOS
OTRS 2.4.7
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diginin
Znuny expert
Posts: 213
Joined: 11 Feb 2008, 12:04
Znuny Version: CVS

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Post by diginin »

2010-04-22_2025.png
look here to turn on state selection for agents in different locations on the system.
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Shawn Beasley
Contact me per XING
Contact me per LinkedIN

OTRS CVS on Ubuntu Stable.

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signature by diginin74, on Flickr

Computers are like air conditioners, when you open windows they are useless.



P.S. (für Leser meiner Deutschtexte) Rechtschreibfehler bitte mit s/.*/$KORREKTUR/ ersetzen.
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