Manage the mention "XXX wrote : ..."

zigzagbe · Post by **zigzagbe** » 22 Apr 2010, 22:32

Hi again,

When replying a ticket, it comes :
(1) Salutation
(2) Next to a thick blue vertical line, a reminder of initial email "Sandy wrote ..." + 5 lines of email sent by customer
(3) Response text
(4) Signature

I am not happy with (2).
I would like to :

either : NOT show it
or : put it at the end, after the signature.

Is there somewhere I can arrange that ?

Thanks !
Vince

Post by **jojo** » 22 Apr 2010, 23:08

In SysConfig, go to Ticket -> Frontend::Agent::Ticket::ViewCompose

zigzagbe · Post by **zigzagbe** » 22 Apr 2010, 23:55

Great, many thanks again

jojo wrote:In SysConfig, go to Ticket -> Frontend::Agent::Ticket::ViewCompose

diginin · Post by **diginin** » 23 Apr 2010, 08:37

for future reference http://www.youtube.com/watch?v=KXmQ_aQ8aZQ