cannot install additional package

[andreaconsadori]

when i try to install via web i've apache 500 error, if i try via cli

| Install/Upgrade Package: 1
Notice: Install /opt/otrs/bin/FAQImport.pl (755)!
Notice: Install /opt/otrs/bin/cgi-bin/faq.pl (755)!
Notice: Install /opt/otrs/bin/fcgi-bin/faq.fpl (755)!
Notice: Install /opt/otrs/Kernel/Config/Files/FAQ.xml (644)!
Notice: Create Directory /opt/otrs/Kernel/cpan-lib/URI!
Notice: Install /opt/otrs/Kernel/cpan-lib/URI/Escape.pm (644)!
Notice: Install /opt/otrs/Kernel/cpan-lib/XML/RSS/SimpleGen.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/de_FAQ.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/en_FAQ.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/es_FAQ.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/fa_FAQ.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/fr_FAQ.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/nl_FAQ.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/pl_FAQ.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/pt_BR_FAQ.pm (644)!
Notice: Install /opt/otrs/Kernel/Language/zh_CN_FAQ.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/AgentFAQ.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/CustomerFAQ.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/FAQ.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/PictureUploadFAQ.pm (644)!
Notice: Install /opt/otrs/Kernel/Modules/PublicFAQ.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/HeaderMetaFAQSearch.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/LayoutFAQ.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/LinkObjectFAQ.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/OutputFilterFAQ.pm (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentFAQ.dtl (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/AgentFAQOpenSearchDescription.dtl (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/CustomerFAQ.dtl (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/FAQ.dtl (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/PublicFAQ.dtl (644)!
Notice: Install /opt/otrs/Kernel/Output/HTML/Standard/RichTextEditorFAQ.dtl (644)!
Notice: Install /opt/otrs/Kernel/System/FAQ.pm (644)!
Notice: Install /opt/otrs/Kernel/System/LinkObject/FAQ.pm (644)!
Notice: Install /opt/otrs/Kernel/System/Stats/Static/FAQAccess.pm (644)!
Notice: Install /opt/otrs/scripts/test/FAQ.t (644)!
Notice: Install /opt/otrs/scripts/test/sample/FAQ-Test1.doc (644)!
Notice: Install /opt/otrs/scripts/test/sample/FAQ-Test1.pdf (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/images/Standard/category.png (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/images/Standard/faq-category-small.png (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/images/Standard/faq-item-small.png (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/images/Standard/language.png (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/images/Standard/rss.png (644)!
Notice: Install /opt/otrs/var/httpd/htdocs/js/yui-image-uploader-faq.js (644)!
Notice: Create Directory /opt/otrs/var/packagesetup!
Notice: Install /opt/otrs/var/packagesetup/FAQ.pm (644)!
Notice: Install /opt/otrs/var/stats/FAQ-FAQAccess.xml (644)!
Notice: Create Directory /opt/otrs/doc/en!
Notice: Install /opt/otrs/doc/en/FAQ.pdf (644)!
Notice: Create Directory /opt/otrs/doc/de!
Notice: Install /opt/otrs/doc/de/FAQ.pdf (644)!
utf8 "\xE4" does not map to Unicode at /opt/otrs/Kernel/System/Config.pm line 161, <$In> chunk 1.
Malformed UTF-8 character (unexpected non-continuation byte 0x67, immediately after start byte 0xe4) in subroutine entry at /usr/lib/perl5/5.8.8/i386-linux-thread-multi/Data/Dumper.pm line 179.
*** glibc detected *** /usr/bin/perl: munmap_chunk(): invalid pointer: 0x09f2b760 ***
======= Backtrace: =========
/lib/libc.so.6(cfree+0x188)[0x619b08]
/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE/libperl.so(Perl_safesysfree+0x21)[0x7c4c01]
/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE/libperl.so(Perl_av_undef+0x83)[0x7d2ae3]
/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE/libperl.so(Perl_sv_clear+0x5b3)[0x7df613]
/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE/libperl.so(Perl_sv_free+0x85)[0x7df945]
/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE/libperl.so(Perl_sv_clear+0x3a2)[0x7df402]
/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE/libperl.so(Perl_sv_free+0x85)[0x7df945]
/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE/libperl.so(Perl_hv_free_ent+0x47)[0x7cdfb7]
/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE/libperl.so[0x7ce159]
/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE/libperl.so(Perl_hv_undef+0x34)[0x7cfb64]
/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE/libperl.so(Perl_sv_clear+0x595)[0x7df5f5]
/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE/libperl.so(Perl_sv_free+0x85)[0x7df945]
/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE/libperl.so(Perl_sv_clear+0x3a2)[0x7df402]
/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE/libperl.so(Perl_sv_free+0x85)[0x7df945]
/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE/libperl.so(Perl_hv_free_ent+0x47)[0x7cdfb7]
/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE/libperl.so[0x7ce159]
/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE/libperl.so(Perl_hv_undef+0x34)[0x7cfb64]
/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE/libperl.so(Perl_sv_clear+0x595)[0x7df5f5]
/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE/libperl.so(Perl_sv_free+0x85)[0x7df945]
/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE/libperl.so(Perl_sv_clear+0x3a2)[0x7df402]
/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE/libperl.so(Perl_sv_free+0x85)[0x7df945]
/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE/libperl.so(Perl_free_tmps+0x60)[0x803690]
/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE/libperl.so(Perl_pp_nextstate+0x54)[0x7d4e64]
/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE/libperl.so(Perl_runops_standard+0x1f)[0x7d398f]
/usr/lib/perl5/5.8.8/i386-linux-thread-multi/CORE/libperl.so(perl_run+0x123)[0x779043]
/usr/bin/perl(main+0x13e)[0x804921e]
/lib/libc.so.6(__libc_start_main+0xdc)[0x5c5e9c]
/usr/bin/perl[0x8049021]
======= Memory map: ========
00110000-00119000 r-xp 00000000 08:03 1846944 /usr/lib/perl5/5.8.8/i386-linux-thread-multi/auto/List/Util/Util.so
00119000-0011a000 rwxp 00008000 08:03 1846944 /usr/lib/perl5/5.8.8/i386-linux-thread-multi/auto/List/Util/Util.so
0011a000-0012c000 r-xp 00000000 08:03 1787269 /usr/lib/libz.so.1.2.3
0012c000-0012d000 rwxp 00011000 08:03 1787269 /usr/lib/libz.so.1.2.3
0012d000-00168000 r-xp 00000000 08:03 1493280 /lib/libsepol.so.1
00168000-00169000 rwxp 0003b000 08:03 1493280 /lib/libsepol.so.1
00169000-00173000 rwxp 00169000 00:00 0
00173000-00177000 r-xp 00000000 08:03 1489702 /lib/libnss_dns-2.5.so
00177000-00178000 r-xp 00003000 08:03 1489702 /lib/libnss_dns-2.5.so
00178000-00179000 rwxp 00004000 08:03 1489702 /lib/libnss_dns-2.5.so
00179000-00189000 r-xp 00000000 08:03 34252 /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi/auto/Compress/Zlib/Zlib.so
00189000-0018a000 rwxp 0000f000 08:03 34252 /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi/auto/Compress/Zlib/Zlib.so
001df000-001fb000 r-xp 00000000 08:03 1846952 /usr/lib/perl5/5.8.8/i386-linux-thread-multi/auto/POSIX/POSIX.so
001fb000-001fc000 rwxp 0001b000 08:03 1846952 /usr/lib/perl5/5.8.8/i386-linux-thread-multi/auto/POSIX/POSIX.so
0022a000-00246000 r-xp 00000000 08:03 34086 /usr/lib/perl5/vendor_perl/5.8.8/i386-linux-thread-multi/auto/DBI/DBI.so
00246000-0024Abortito

it's an otrs issue or a perl issue?

perl-5.8.8-27.el5
centos 5.4 32bit

[andreaconsadori]

solved

If you just delete the cache files OTRS will create new ones and you´d be
good to go...

By default the files are in /opt/otrs/var/tmp and their name starts with
SysConfig-Cache