change email address for autoresponse

[johnn]

Situation:
customer enters message into email-enabled form on a blog. (it's contact form 7 on wordpress).

For reliable delivery, all emails are sent to OTRS from a single, known email address, hardcoded in the wordpress SMTP plugin. The customer types their email address as data into the wordpress form.

What I need is for OTRS to retrieve the customer email address from the form and use it as the target for the auto-response.

I've been trying, with some success, to set X-OTRS headers on the wordpress form. I can, as a test, for example, set customer ID to an arbitrary string.

What I can't work out how to do is capture the customer email address from the incoming mail (body or header) and use it for the auto-response.

Has anyone any pointers?

John

[crythias]

This PostMasterFilter worked for me (change #customer to your appropriate label):

Code: Select all

Filtername:	
Match:
Header 1:	Body	Value:	#customer ([a-zA-Z0-9_\-\.]+)@[a-z0-9-]+(\.[a-z0-9-]+)*(\.[a-z]{2,3})
Set:
Header 1:	X-OTRS-CustomerUser	Value:	[***]

Filtername:	
Match:
Header 1:	Body	Value:	#customer (([a-zA-Z0-9_\-\.]+)@[a-z0-9-]+(\.[a-z0-9-]+)*(\.[a-z]{2,3}))
Set:
Header 1:	X-OTRS-CustomerNo	Value:	[***]

This shows up on log:
Tue May 4 12:25:52 2010 notice OTRS-CGI-10 Filter: 'Customer change email' Set param 'X-OTRS-CustomerNo' to 'user@address.com
Tue May 4 12:25:52 2010 notice OTRS-CGI-10 Filter: 'Customer change User' Set param 'X-OTRS-CustomerUser' to 'user'

[johnn]

Thanks crythias, I'll start looking more deeply at filters, for this and other automation. I think yours is a better example than in the docs.
Meanwhile I found that setting the Reply-To header in the form seems to work - OTRS sends auto- and manual responses to the right place, and seems to treat the Reply-To as the customer email address. Needs a bit more testing though.