Hi
Can someone please give me a list of all the requirements I am going to need to setup SMS notifications (When a ticket is added to a specific queue) on OTRS 2.4?
And if anyone has set this up before if some type of guide can be passed on because I have looked around the internet and it all looks very confusing so any help on this will be greatly appreciated!
Thank you very much in advance!
Setting up SMS notifications
Moderator: crythias
Re: Setting up SMS notifications
This is related to your phone operator, as first thing your should know - how are you can send SMS
Some providers allow sending e-mail from which subject resend as SMS, for example, or your find some hardware system ... this is very different ways
Some providers allow sending e-mail from which subject resend as SMS, for example, or your find some hardware system ... this is very different ways
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Re: Setting up SMS notifications
To set up SMS, you might want to find a way to add the SMS email address to the user/Agent(s).
http://www.emailtextmessages.com/ has a list of email addresses for sending SMS.
Although, nowadays many smart phones will alert you on new emails, so SMS notifications may not be as necessary.
http://www.emailtextmessages.com/ has a list of email addresses for sending SMS.
Although, nowadays many smart phones will alert you on new emails, so SMS notifications may not be as necessary.
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Re: Setting up SMS notifications
Thanks for the help guys!