Filtering tickets in Dashboard based on queue (group)?

[pekkaar]

Hi There,

does anybody know the proper syntax -- or a place to easily learn this -- to be able to filter out tickets of certain queues from the Dashboard?

I did find the Ticket -> Frontend::Agent::Dashboard SysConfig section, and it does seem to cover the Dashboard areas where I need to filter the tickets, moreover there are in fact a Filter - Locked and also a Group - '' (empty string) Key/Content pairs that seem to be the things I need to modify, but I have no idea of the syntax.

Mind you, if I were to go the other way around -- that is to only display tickets of certain queues -- then I would already have done it by entering the proper permission:group values into the Group content field (i.e. 'rw:group_support,ro:group_it'). But alas, I would like to allow everything except tickets from one (or two) queues... like the Junk queue for example for which I explicitly want not to see any reminders, escalations, etc.

Any insight?

Many thanks in advance!

Regards,
Peter

[crythias]

Besides removing those Queues from "My Queues" in Preferences?

[pekkaar]

Besides removing those Queues from "My Queues" in Preferences?

Can you really 'remove' queues in prefs? I can only de-select them, and by doing that for i.e. the Junk queue, it does not filter out tickets in my Junk queue in Dashboard.

Might it have anything to do with Junk being a "system" queue assigned to my account by selecting various permissions on the "users" group?

[pekkaar]

Update: in Preferences I can indeed select what My Queues are, and I can click on 'My Queues' filter in the section headers of the Dashboard form -- this indeed produces what I have in mind!

However, just to go the full length regarding the Ticket -> Frontend::Agent::Dashboard config settings, what would be the content value for the Filter key for the My Queue selection? I know 'Locked' = locked filter, 'All' = no filter, but what is the value for My Queue? 'CustomQueue' ?