Dashboard Status Help

Moderator: crythias

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jmckenna
Znuny newbie
Posts: 4
Joined: 03 Jun 2010, 12:59
Znuny Version: 2.4.7

Dashboard Status Help

Post by jmckenna »

I am fairly new to OTRS and I am finding my way round ok but I have a question

Is there any way to add a coloumn on the dasboard to show the status of tickets ?

Thanks Jon
crythias
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Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
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Re: Dashboard Status Help

Post by crythias »

The tickets are categorized already for their status on the dashboard. Open, New, Locked, My Queues ...
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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jmckenna
Znuny newbie
Posts: 4
Joined: 03 Jun 2010, 12:59
Znuny Version: 2.4.7

Re: Dashboard Status Help

Post by jmckenna »

Sorry I will expand a little

Tickets that are in the Open queue have different states against them for example:
Awaiting Data
Part Request
Pending Software company etc

It was these that I would like to view at dashboard level
crythias
Moderator
Posts: 10169
Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
Contact:

Re: Dashboard Status Help

Post by crythias »

I edited AgentDashboardTicketGeneric.dtl (added the middle td here.)

Code: Select all

            <div title="$QData{"Title"}">$QData{"Title","70"}</div>
          </td>
          <td>$Data{"State"}</td> <!-- this one -->
          <td>$QData{"Time"}</td>
But you'll have to determine the field that applies for your case.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
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