Dashboard Status Help

[jmckenna]

I am fairly new to OTRS and I am finding my way round ok but I have a question

Is there any way to add a coloumn on the dasboard to show the status of tickets ?

Thanks Jon

[crythias]

The tickets are categorized already for their status on the dashboard. Open, New, Locked, My Queues ...

[jmckenna]

Sorry I will expand a little

Tickets that are in the Open queue have different states against them for example:
Awaiting Data
Part Request
Pending Software company etc

It was these that I would like to view at dashboard level

[crythias]

I edited AgentDashboardTicketGeneric.dtl (added the middle td here.)

Code: Select all

            <div title="$QData{"Title"}">$QData{"Title","70"}</div>
          </td>
          <td>$Data{"State"}</td> <!-- this one -->
          <td>$QData{"Time"}</td>

But you'll have to determine the field that applies for your case.