My company wishes to have the ability to set the type of ticket at closing for classification purposes. I have this configured, but I can't figure out how to hide the option to select the type from the customer.
If anybody can help me out that would be great.
Customer Default type
Moderator: crythias
Re: Customer Default type
Hi,
Just comment the ff. lines from /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketMessage.dtl
<!-- dtl:block:TicketType -->
<tr>
<td class="contentkey">$Text{"Type"}:</td>
<td class="contentvalue"> $Data{"TypeStrg"}</td>
<td> </td>
</tr>
<!-- dtl:block:TicketType -->
Just comment the ff. lines from /opt/otrs/Kernel/Output/HTML/Standard/CustomerTicketMessage.dtl
<!-- dtl:block:TicketType -->
<tr>
<td class="contentkey">$Text{"Type"}:</td>
<td class="contentvalue"> $Data{"TypeStrg"}</td>
<td> </td>
</tr>
<!-- dtl:block:TicketType -->
Re: Customer Default type
Thanks, I tried that and it worked like a charm.
I just wish I could do that through Config.pm, since when OTRS updates I'll have to track this down again
I just wish I could do that through Config.pm, since when OTRS updates I'll have to track this down again
-
crythias
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Re: Customer Default type
You should create a new default theme. It'll survive updates.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Customer Default type
Awesome, that fixes a load of issues.