I want the tickets that escalate to move to a different Que
any help greatly appreciated..
move tickets to diffrent que on escalation
Moderator: crythias
move tickets to diffrent que on escalation
OTRS 2.4.7 on SUSE and on MySQL database
OTRS 3.2.10 on CentOS and MySQL database
OTRS 3.2.10 on CentOS and MySQL database
Re: move tickets to diffrent que on escalation
i think i got it: use genericagents on the admin to create job for it
i have tried it and its working.
i have tried it and its working.
OTRS 2.4.7 on SUSE and on MySQL database
OTRS 3.2.10 on CentOS and MySQL database
OTRS 3.2.10 on CentOS and MySQL database