Updating from 2.1.8 [solved]

[Amukinado]

Hi. I can see here

http://doc.otrs.org/2.4/en/html/x834.html

that you have to make updates in this order :

These instructions are for people upgrading OTRS from "2.3" to "2.4".

If you are running a lower version of OTRS you need to follow the upgrade path to 2.4 first (1.1->1.2->1.3->2.0->2.1->2.2->2.3->2.4 ...).

But...where can I find those packages/files.

Thanks.

Regards
Bruno

[crythias]

Check the downloads location or start here... ftp://ftp.otrs.org/pub/otrs/

[Amukinado]

One more thing. Do I have to do every one of the updates like 2.1.8>2.1.9>2.2.1>2.2.2>2.2.3>2.2.4>....>2.4.5>2.4.6>2.4.7

Or can I go 2.1.1>2.2.1 ?

Should I use .tar.gz or the rpm's for updates?

Regards
Bruno

[Mike_B]

Hi Bruno,

You should just fetch the latest version, 2.4.7, and then run the install scripts for 2.1.8 to 2.2, then to 2.3, then to 2.4 and then you're good. Notice that you need to run SQL updates as well as .pl files for some versions. Just check the UPGRADING file in the OTRS root directory. It's easy!

--
Mike.

[Amukinado]

Hello,

thanks for the help, but i have to begin with 2.1.8, because i already have data and tickets on that version DB that need to be preserved...

Can you tell me wich is the best way to do this?

Regards
Bruno

[jojo]

Read the UPGRADING file of the newest Version (2.4.7.)

You need to update the database with the provided scripts in the correct order (from 2.1 to 2.2. to 2.3 to 2.4.)

But you can also order some services from OTRS Inc. to do the update.

[Amukinado]

Thanks for the reply, but do I have to run, every release update, or just version Update?

Regards
Bruno

[Amukinado]

Hi...new error while running the update script:

./DBUpdate-to-2.3.pl
fileparse(): need a valid pathname at ./DBUpdate-to-2.3.pl line 30
BEGIN failed--compilation aborted at ./DBUpdate-to-2.3.pl line 30.

this is line 30:

use lib dirname($RealBin);

Can you help?

Regards
Bruno

[Amukinado]

done... it seem's my system was installed with the root user and not the OTRS user. Maybe i should change this... i don't now if it will be possible....

Regards
Bruno