on my pending list on the dashboard it doesnot show unlocked tickets though. on the total() it shows the number i.e if i have a ticket on pending and its not locked on the dashboard on the total it shows total(1) but the ticket is not listed though i can see the ticket on queue view. the total() is also underlined unlike the other like escalated which are working properly
am guessing this could have been due to some configurations but dont know where
![Surprised :o](./images/smilies/icon_surprised.gif)
any help greatly appreciated.
thanks in advance.