SLA & Service selection on new tickets

[usman]

hi,

I recently installed all the ITSM Core packages from the Package Manager on OTRS. Now then when I or the customer go to create a new ticket we select the Type,From,To....when we reach the Service & SLA part we are unable to select anything as there is nothing in the drop down box when trying to select.

I can assure that I entered many Services under ''Services'' & ''SLA'' but they don't seem to be populating when creating a new ticket. Can someone please advise what I have missed.....and what could be causing this.

Thanks Much!

[fbobraga]

The services must be associated to customers (it can be defaulted to all customers): setup it in the Customer Users <-> Services of the Admin Area

[usman]

You are a Star FBRAGA...thanks alot!