I have a URL like the following...
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.pl?Action=AgentTicketZoom&TicketID=<OTRS_TICKET_ID>
... but for some reason when I paste that EXACT line in the Notification(event) I created, the line ends up getting split like the following...
<OTRS_CONFIG_HttpType>://<OTRS_CONFIG_FQDN>/<OTRS_CONFIG_ScriptAlias>index.
pl?Action=AgentTicketZoom&TicketID=<OTRS_TICKET_ID>
Is there anyway that I can make it stay on one line??? Currently when the user gets the email from the notification the URL is "broken" into two pieces that end up not letting them click on a real link...
Notification Management with long URLs [SOLVED]
Moderator: crythias
Notification Management with long URLs [SOLVED]
Last edited by arvobowen on 11 Aug 2010, 23:14, edited 1 time in total.
Operating System: Windows Server 2003 x86
Purpose: Information Technology Help Desk
OTRS Version: OTRS 2.4.7
Purpose: Information Technology Help Desk
OTRS Version: OTRS 2.4.7
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Re: Notification Management with long URLs
You may be able to drag out the box from the right bottom (I know it's possible in Chrome, but not sure in IE) and ensure the line is one line.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Notification Management with long URLs
Yea tried that too before hand.
.. One thing I did see is you can put "myURL" and it will not add a return carriage to the URL breaking it up... I'm going to create a test ticket to see the results... It does keep the URL together but not sure if the new URL will contain double quotes around it when clicked.
.. One thing I did see is you can put "myURL" and it will not add a return carriage to the URL breaking it up... I'm going to create a test ticket to see the results... It does keep the URL together but not sure if the new URL will contain double quotes around it when clicked.
Operating System: Windows Server 2003 x86
Purpose: Information Technology Help Desk
OTRS Version: OTRS 2.4.7
Purpose: Information Technology Help Desk
OTRS Version: OTRS 2.4.7
Re: Notification Management with long URLs
That did fix it. Just had to add "" around my URL!
Operating System: Windows Server 2003 x86
Purpose: Information Technology Help Desk
OTRS Version: OTRS 2.4.7
Purpose: Information Technology Help Desk
OTRS Version: OTRS 2.4.7