Mail notification when Escalating tickets

[zeca_neca]

Hi all again,

One more question if you please.

How can i configure mail notification when a ticket escalates due to SLA expire?
is it possible to set a recipient ou CC?

Thanks

[fbobraga]

This may Help: http://forums.otrs.org/viewtopic.php?f= ... 75&p=22186

[zeca_neca]

Thanks for you help but i'm lost in translation...

I wish for a samewhat simpler explanation... for instance... if I escalate a ticket what's the adventadge? is someone notified?
shouldn't it have an alarme bell warning someone to watch out?

I'm sorry but I'm too new at OTRS please bare with me

Thanks again