Email

[felipefls]

Hi, I installed the OTRS on my server, but the mail account does not update automatically. I need to go in PostMaster Mail Account menu and click in Execute right now (or now run, my system is in portuguese).

I want email update automatically per minutes. Anybody help me?!

Thanks

[jojo]

Please check if the cronjobs are running

[felipefls]

Yes, cron is running

[jojo]

the otrs cronjobs are running?

[felipefls]

the otrs cronjobs are running?

Yes it´s running. I send email to the otrs system but it doesn´t update the new tickets and I don´t receive the notification that a new ticket is open.

[jojo]

what are the OTRS Logs telling you?

[felipefls]

what are the OTRS Logs telling you?

I was looking in wrong place. Now been correctly. The system is updating each minute.

Thank's

[bradzakreski]

Ok I'm brand new to this and I to am having the same problem. I've everything pretty much configured but tickets don't automate. Is there a way to configure the crons without having to manipulate the code. Ie. the Admin area of the system. Thanks for your help.

[crythias]

Please don't tag onto an old ticket. It's ok to open your own topic and link reference to this one if necessary. Describe what you're encountering, the environment you're using, what you've tried, and what you're trying to accomplish.