[SOLVED]Customer users with same email

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bkbarbon
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[SOLVED]Customer users with same email

Post by bkbarbon »

Hi,

So I have this situation that all customer users (from a specific customer client) have the same email (like a gateway that redirect internally on the customer site).

I know that this unique email rule is in db.pm module (there's no check constraint on the database).

My question is: will I have problems by disable this check?

Thanks,
Bernardo
Last edited by bkbarbon on 30 Sep 2010, 16:40, edited 1 time in total.
OTRS 2.4.7 / ITSM 2.1.1
DB : Oracle XE
Plataform: Linux

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crythias
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Re: Customer users with same email

Post by crythias »

how does the gateway work to deliver the emails to their respective destination?
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bkbarbon
Znuny newbie
Posts: 18
Joined: 22 Apr 2010, 17:25
Znuny Version: 2.4.7

Re: Customer users with same email

Post by bkbarbon »

crythias wrote:how does the gateway work to deliver the emails to their respective destination?
Hi,

Thru a predefined template email sent to a Lotus database (customer side) with inbox rules.

After some chat with our internal infrastructure support they managed to change the generic agent to replace the original customer email to the specific email.

This way we don't have to change the db.pm unique email rule.

Thanks any way,
Bernardo
OTRS 2.4.7 / ITSM 2.1.1
DB : Oracle XE
Plataform: Linux

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