Hi,
So I have this situation that all customer users (from a specific customer client) have the same email (like a gateway that redirect internally on the customer site).
I know that this unique email rule is in db.pm module (there's no check constraint on the database).
My question is: will I have problems by disable this check?
Thanks,
Bernardo
[SOLVED]Customer users with same email
Moderator: crythias
[SOLVED]Customer users with same email
Last edited by bkbarbon on 30 Sep 2010, 16:40, edited 1 time in total.
-
- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Customer users with same email
how does the gateway work to deliver the emails to their respective destination?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Please edit your signature to include your OTRS version, Operating System, and database type.
Click Subscribe Topic below to get notifications. Consider amending your topic title to include [SOLVED] if it is so.
Need help? Before you ask
Re: Customer users with same email
Hi,crythias wrote:how does the gateway work to deliver the emails to their respective destination?
Thru a predefined template email sent to a Lotus database (customer side) with inbox rules.
After some chat with our internal infrastructure support they managed to change the generic agent to replace the original customer email to the specific email.
This way we don't have to change the db.pm unique email rule.
Thanks any way,
Bernardo