Change state in workorders

[patand]

Dear all,

I would like to manually change the state of a workorder within the change-management.

So far I figured out that manually changing the state of a workorder can be done in "Report".

My ITSM::ChangeManagement::WorkOrder::State: shows following states:
START
Created
Accepted
Ready
In Progress
Closed
Canceled

Within the "Report" of a workorder only following states are selectable:
Accepted
Ready
Canceled

I did not find any possibility to configure that all states are shown in the "Report" of a workorder

Is there a possibility to show all states in the "Report"?

Any help will be appreciated

Thanks

Andreas

[Amukinado]

I'm with you on this one. Anyone kind enough to help, please?

Regards

[jojo]

Please read the OTRS::ITSM Admin Book. There is a detailled description of the Change Management Module and the State Machine used.