Notification (Event)

peacefrog · Post by **peacefrog** » 07 Oct 2010, 12:42

I've configured Notifications on "new ticket" and "closed ticket" using "Notification (Event)", and they are working perfect to the customer, who submitted ticket.
but i have another task: To send same notifications to people, who included in user's email CC

Is it possible? Can you please advice me?

peacefrog · Post by **peacefrog** » 08 Oct 2010, 11:53

aaaghm... anyone?

Post by **crythias** » 08 Oct 2010, 14:45

Currently, there's no database storage (as far as I can tell) who is in the CC of the original email.

There are logistical issues regarding this as well.

Znuny and ((OTRS)) Community Edition

Notification (Event)

Notification (Event)

Re: Notification (Event)

Re: Notification (Event)