Hey,
In creating CI's there is the field 'Owner' which can be linked to Customer's, but the CI's I am creating are for internal staff and therefore would like to assign to internal staff to particular CI's (eg. laptop/computer etc)
In the CI configuration area, I can change the type from 'Customer' to 'Agent' but it blanks out the area when creating a new CI... What would be the correct type to make it so I can select Agents instead of Customers?
Thanks,
Michael
ITSM ConfigItem configuration
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ITSM ConfigItem configuration
OTRS: 3.0.9 & ITSM 3.0.4 - OS: Windows 7 - DB: MySQL - Heaps of random/useful hacks
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