Hello everybody,
i currently looking for a solution to "copy" a Ticket from one Queue to another.
Something that could be good to explain my problem:
- Receiving a ticket for the IT-department that a new user join the company
- Waiting for some user proposals
- The ticket should now copied to the Queue of the "hardware buying department" (with all attachments)
--- This ticket is only for information for the hardware department and could be closed after the informing that persons
- The "first" ticket could be moved in other Queues like all the teams that should creating accounts for the new user
Is there a solution for that problematic?
thanks and best regards,
Prof. Farnsworth
Copy Ticket to another Queue
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Re: Copy Ticket to another Queue
I could swear that there was a "Split" option .. ah yes.
Apparently it only shows up if the Sender is a customer (as opposed to an agent creating the ticket?)
But that's what you'd use.
Apparently it only shows up if the Sender is a customer (as opposed to an agent creating the ticket?)
Code: Select all
<dtl if ($Data{"SenderType"} eq "customer") { $Data{"ArticleSplitString"} = "Split"; }>
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