Can anybody reply me to how to update the ticket which is already created in OTRS, through an Email without creating as a new ticket? If anybody knows reply me asap
-Uday
Update a ticket through Email
Moderator: crythias
Update a ticket through Email
Hi,
Can anybody reply me to how to update the ticket which is already created in OTRS, through an Email without creating as a new ticket? If anybody knows reply me asap
-Uday
Can anybody reply me to how to update the ticket which is already created in OTRS, through an Email without creating as a new ticket? If anybody knows reply me asap
-Uday
-
crythias
- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
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Re: Update a ticket through Email
the customer who replies to a ticket will update the ticket via email...
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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