How to show Queues?

[ericchaves]

Hi folks,

I`m configuring an OTRS server to deminstrate it in our company. In OTRS demo, all queues show up in dashboard, and as an agent I can see the tickets inside each queue. In my installation when I logon i can see the tickets, but I can`t see the queues.

How can I configure my OTRS so agents could see the queues they belong to, and all tickets inside those queues?

Best regards,

Eric

[rad_otrs]

Access to Queues by Users or Groups is done in the "Admin" Module. Take a look at the Administrator manuals available online.