hi forum.
i made some changes at sysconfig, i dont know why but they dont work, e.g. i set "Ticket::Frontend::AgentTicketNote###StateDefault"
at "Frontend::Agent::Ticket::ViewNote" to change the state of a ticket to open if you create a note. but if i create a note the state still new.
any idea? maybe need a reload to aply the changes?
otrs need reload?
Moderator: crythias
otrs need reload?
OTRS 3.0
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- Znuny ninja
- Posts: 1029
- Joined: 13 Apr 2009, 12:26
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Re: otrs need reload?
you can try to reload apache by
Code: Select all
apache2ctl restart
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting