interface in screenshots

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leprasko
Znuny newbie
Posts: 2
Joined: 25 Oct 2010, 09:39
Znuny Version: 3

interface in screenshots

Post by leprasko »

hello. can you explain me, how can i setup interface as on screenshots.
http://otrs.org/screenshot/ (Queue View (Main Page)). i have setup 2 version, then have updated to 3. but i can not see such buttons. on screenshots there are such more.
Thanks. (sorry for my english).
Wolfgangf
Znuny ninja
Posts: 1029
Joined: 13 Apr 2009, 12:26
Znuny Version: 6.0.13
Real Name: Wolfgang Fürtbauer
Company: PBS Logitek GmbH
Location: Pinsdorf

Re: interface in screenshots

Post by Wolfgangf »

this is the "Queue view"
you can reach this via Button "Ticket" and then "Queue view on the right side"
Furthermore you can choose in your personal setup wether to have a more detailled or brief overview over the tickets
Hope this helps!
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
leprasko
Znuny newbie
Posts: 2
Joined: 25 Oct 2010, 09:39
Znuny Version: 3

Re: interface in screenshots

Post by leprasko »

i understand that i can reach this page via list menu. but i want to configure such menu as on screenshot. i do not know how to do it. mush i search this options in sysconfig? how can i add such buttons not lists
peter_sk
Znuny newbie
Posts: 53
Joined: 10 Jun 2010, 09:27
Znuny Version: 2.4.7

Re: interface in screenshots

Post by peter_sk »

Which "button" do you miss in your installation?
OTRS 2.4.7 with ITSM 2.0.3. running on Linux Fedora 12
Wolfgangf
Znuny ninja
Posts: 1029
Joined: 13 Apr 2009, 12:26
Znuny Version: 6.0.13
Real Name: Wolfgang Fürtbauer
Company: PBS Logitek GmbH
Location: Pinsdorf

Re: interface in screenshots

Post by Wolfgangf »

leprasko wrote:i understand that i can reach this page via list menu. but i want to configure such menu as on screenshot. i do not know how to do it. mush i search this options in sysconfig? how can i add such buttons not lists
Please send us a screenshot how your queueview looks like
Produktiv:
OTRS 6.0.13/ ITSM 6.0.13
OS: SUSE Linux (SLES 12, Leap), MySql 5.5.x, 5.6.x
Windows 2012 AD Integration (agents and customers), Nagios integration (incidents, CMDB), Survey, TimeAccounting
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