how to use SLA type "Resolution Rate"

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huozipan
Znuny newbie
Posts: 15
Joined: 14 Sep 2010, 10:19
Znuny Version: 3.0

how to use SLA type "Resolution Rate"

Post by huozipan »

What different between "Availabilty" and "Resolution Rate"?
And "Errors" is for what SLA situation??
How to use it ??

thanks.
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