Can agent and customer users have the same email address?

heinrich_neumann · Post by **heinrich_neumann** » 31 Oct 2010, 14:27

Hello,
in our IT organisation each one can be Agent user and customer user at the same time.
Can both have the same email address without causing problems/conflicts (email loops)?
We are using OTRS 2.4.7.
Many thanks in advance
--heinrich

Wolfgangf · Post by **Wolfgangf** » 31 Oct 2010, 15:16

I'm using this setup here, 1 person can be agent or customer - using AD as source for agents and customers

heinrich_neumann · Post by **heinrich_neumann** » 01 Nov 2010, 14:09

what do you mean by "AD"?
--heinrich

Wolfgangf · Post by **Wolfgangf** » 01 Nov 2010, 14:12

Windows active directory - same person can act as agent and customer
it's the same person and therefore also the same e-mail address

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Can agent and customer users have the same email address?

Can agent and customer users have the same email address?

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Re: Can agent and customer users have the same email address

Re: Can agent and customer users have the same email address