Change default type for requests received by email

[jarcto]

Hi,

I can't find the way to change defualt type for receiving requests from email for example to incident. Ticket::Type is enabled. I'v added some new types (incident, change, task) and made 'default' type to invalid. The priority, the queue can be set, but not the type.

Thanks and best regards
Tomo

[crythias]

You might choose a postmasterfilter to set the X-OTRS-Type

[jarcto]

Thanks for help. Your proposal solved the issue. I've set the following postmasterfilter:

Match:
Header 1: "To:" Value: "(mail1|mail2|...|maiN)@example.com

Set:
Hedare 1: "X-OTRS-Type" Value: "incident"

Is any more convenient way to set filter for all incoming mails?

[Wolfgangf]

that looks good to me - you can make full use of regular expressions or create more than one postmaster filter

[crythias]

I suppose you could use a more generic Match criteria than attempting to match specific emails. Considering you're applying this to every inbound email, why not simply use
Match To: *
??

[jarcto]

Because "*" is invalid entry.

[crythias]

right. ok. but maybe ([a-zA-Z0-9_\-\.]+)@[a-z0-9-]+(\.[a-z0-9-]+)*(\.[a-z]{2,3}) forinstance.

[jarcto]

I've changed your regexp a little bit. Yours doesn't work.

([a-zA-Z0-9_\-\.]+)@example.com is totaly fine, beacuse it is universal for my case. It works.

Thanks for help.