Moving to new queue - owner remains the same
Moderator: crythias
Moving to new queue - owner remains the same
When a ticket is moved into a different queue, the owner remains the same; Is there a way the action of moving the ticket can revert the ownership back to the default ticket owner (or at least to an agent that works on that queue), or would that be bypassing a deliberate part of the design?
OTRS 3.2.11 on Centos 6.4 with MySQL 5.0. Agents and internal customers authenticate via Active Directory.
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crythias
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Re: Moving to new queue - owner remains the same
Agents own the tickets, thought the ticket can be unlocked upon changing queue.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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Re: Moving to new queue - owner remains the same
Is there a way locking the ticket can also change the owner (to whoever locked the ticket)?
OTRS 3.2.11 on Centos 6.4 with MySQL 5.0. Agents and internal customers authenticate via Active Directory.
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crythias
- Moderator
- Posts: 10169
- Joined: 04 May 2010, 18:38
- Znuny Version: 5.0.x
- Location: SouthWest Florida, USA
- Contact:
Re: Moving to new queue - owner remains the same
The agent that clicks "lock" on a ticket is now the owner, I believe.
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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