(Windows XP / OTRS 2.4.9 / MySQL)
Hey,
Just wondering if it's possible to make Ticket/Article FreeText fields that can have data entered at ticket creation, instead of having a drop down box. Searched around the forum for a while, couldn't see anything...
The plan is to have a billing code field, where the Agent will enter the code when the ticket is being created!
Thanks,
Michael
FreeText Field manual entry
Moderator: crythias
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- Znuny expert
- Posts: 250
- Joined: 12 Oct 2010, 01:35
- Znuny Version: 3.0.9
- Company: LRS Health
FreeText Field manual entry
OTRS: 3.0.9 & ITSM 3.0.4 - OS: Windows 7 - DB: MySQL - Heaps of random/useful hacks
[Major Code Changes]
ArticleFreeTime1-3
Ability to search ArticleFreeText
[Major Code Changes]
ArticleFreeTime1-3
Ability to search ArticleFreeText
-
- Znuny expert
- Posts: 250
- Joined: 12 Oct 2010, 01:35
- Znuny Version: 3.0.9
- Company: LRS Health
Re: FreeText Field manual entry
Bump
I've kept looking around the forums and OTRS itself, cannot find anything.
To further redefine my problem, I would like the TicketFreeText field(s) and/or ArticleFreeText field(s) to be able to accept user input instead of being pre-determined drop-down boxes.
Also looking for a general way to approach this? I am assuming it will require some changes to the Kernal files...
I've kept looking around the forums and OTRS itself, cannot find anything.
To further redefine my problem, I would like the TicketFreeText field(s) and/or ArticleFreeText field(s) to be able to accept user input instead of being pre-determined drop-down boxes.
Also looking for a general way to approach this? I am assuming it will require some changes to the Kernal files...
OTRS: 3.0.9 & ITSM 3.0.4 - OS: Windows 7 - DB: MySQL - Heaps of random/useful hacks
[Major Code Changes]
ArticleFreeTime1-3
Ability to search ArticleFreeText
[Major Code Changes]
ArticleFreeTime1-3
Ability to search ArticleFreeText
Re: FreeText Field manual entry
just activate them without the value list in the sysconfig.
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"Testing": ((OTRS Community Edition)) and git Master
Never change Defaults.pm! :: Blog
Professional Services:: http://www.otrs.com :: enjoy@otrs.com