Change Customer Navigation bar?

[Mothra]

Has anyone had any success getting the Customer Navigation bar to group entries in the same way as the Agent nav bar (i.e. drop down list of options under Ticket, FAQ, etc)?

I've tried crudely hacking some of AgentNavigationBar.dtl into CustomerNavigationBar.dtl, and then setting the NavBar field in Ticket -> Frontend::Customer::ModuleRegistration, but I can't get it to work.

Code: Select all

<!-- start Notifications -->
$Data{"Notification"}
<!-- end Notifications -->
<!-- start NavigationBar -->
<div id="Navigation">
    <ul>
<!-- dtl:block:ItemArea -->
    <li id="nav-$QData{"NameForID"}" class="$QData{"CSS"}">
        <a href="$Env{"Baselink"}$Data{"Link"}" title="$Text{"$Data{"Name"}"}$QData{"AccessKeyReference"}" accesskey="$QData{"AccessKey"}" $Data{"LinkOption"}>$Text{"$Data{"Name"}"}</a>
<!-- dtl:block:ItemAreaSub -->
        <div>
            <div class="ShadowTop"></div>
            <div class="Shadow">
                <ul id="nav-$QData{"NameForID"}-container">
<!-- dtl:block:ItemAreaSubItem -->
                    <li id="nav-$QData{"NameTop"}-$QData{"NameForID"}">
                        <a href="$Env{"Baselink"}$Data{"Link"}" title="$Text{"$Data{"Description"}"}$QData{"AccessKeyReference"}" accesskey="$QData{"AccessKey"}" $Data{"LinkOption"}>$Text{"$Data{"Name"}"}</a>
                    </li>
<!-- dtl:block:ItemAreaSubItem -->
                </ul>
                <div class="Footer"></div>
            </div>
            <div class="ShadowBottom"></div>
        </div>
<!-- dtl:block:ItemAreaSub -->
    </li>
<!-- dtl:block:ItemArea -->
    </ul>
    <ul class="Individual">
<!-- dtl:block:Preferences -->
        <li class="$QData{"Class"}"><a href="$Env{"Baselink"}Action=CustomerPreferences" title="$Text{"Edit personal preferences"}">$Text{"Preferences"}</a></li>
<!-- dtl:block:Preferences -->
<!-- dtl:block:Logout -->
        <li class="Last"><a href="$Env{"Baselink"}Action=Logout" title="$Text{"Logout"} $Env{"UserFirstname"} $Env{"UserLastname"}">$Text{"Logout"}</a></li>
<!-- dtl:block:Logout -->
    </ul>
</div>
<!-- end NavigationBar -->

[crythias]

In 3.0.5, the default config seems to be 6 buttons and nothing to drop down(?) What would you have grouped (or, what am I missing?)

[Mothra]

In 3.0.5, the default config seems to be 6 buttons and nothing to drop down(?) What would you have grouped (or, what am I missing?)

I've been adding some template "new ticket" options, such as a "New Firewall Change Request" which pre-populates the ticket type, Service,SLA, Subject and puts some prompt text in the Body. Right now, these new buttons are simply inserted between the New Ticket and My Tickets buttons, so more than 2 of these are going to cause space problems.

[schaffel]

I'm also interested in a solution like this.
I heard that someone managed to bild drop-down menues but he didn't post how

Did you find a solution since you asked the question?

[tnieman]

I think it's possible because on the OTRS Support site they have a drop down called Tickets.

Tom

[jojo]

in 3.2. in Customer Interface there are Dropdowns