Email no longer creates tickets

Moderator: crythias

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w2tpmf
Znuny newbie
Posts: 1
Joined: 29 Mar 2011, 22:23
Znuny Version: 2.3.2

Email no longer creates tickets

Post by w2tpmf »

I just started working at a company using OTSR. The person who configured it recently left, and he was the only one who knew anything about the system.

The system was up and working for quite some time, but then about a week ago tickets stopped coming in when created by email. Tickets can still be created by the web interface just fine. I have my email client set up to receive emails from the address that is in use by OTRS, so I know the emails are making it to our mail server.

As far as anyone knows, the system has not been modified, updated, or even logged into since the person who set it up left.

The system is running on Ubuntu 9.04 Server (no GUI) and the OTRS version is 2.3.2.


Thanks!
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MichaelR
Znuny expert
Posts: 250
Joined: 12 Oct 2010, 01:35
Znuny Version: 3.0.9
Company: LRS Health

Re: Email no longer creates tickets

Post by MichaelR »

Logs? Anything?

Log Locations (most likely)
/opt/OTRS/Var/logs
/don't/know/where/Apache/Logs
OTRS: 3.0.9 & ITSM 3.0.4 - OS: Windows 7 - DB: MySQL - Heaps of random/useful hacks :)
[Major Code Changes]
ArticleFreeTime1-3
Ability to search ArticleFreeText
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crythias
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Joined: 04 May 2010, 18:38
Znuny Version: 5.0.x
Location: SouthWest Florida, USA
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Re: Email no longer creates tickets

Post by crythias »

or that the password was changed on the mailbox?
OTRS 6.0.x (private/testing/public) on Linux with MySQL database.
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