Create ticket and assign it on a other agent

fisk5 · Post by **fisk5** » 05 Apr 2011, 00:17

Hello
Im planning to expand our use of otrs and use it for internal ticket aswell. From what i have understood the way to do it is under "New email ticket"
Is there any way to make the "*To:" line search after Agents aswell as customer, or do i have to point a new ldap backend to the same ou where my agents are?

MichaelR · Post by **MichaelR** » 06 Apr 2011, 04:06

The way we 'got around' the issue of purely internal tickets was to create an 'internal' company, and assign ticket and responsibilities accordingly!

fisk5 · Post by **fisk5** » 06 Apr 2011, 11:36

Yeah thats was what i thought.

fisk5 · Post by **fisk5** » 07 Apr 2011, 00:23

So now im trying to add a the ldap backend where the customers are doing authentication against to. But i cant get that one to work, in my config http://pastebin.com/4HaFedVj i just get the first customer backend to work ($Self->{CustomerUser} = {) the second one should be the same settings as the $Self->{'AuthModule'} one in the begining, any ideas?

Znuny and ((OTRS)) Community Edition

Create ticket and assign it on a other agent

Create ticket and assign it on a other agent

Re: Create ticket and assign it on a other agent

Re: Create ticket and assign it on a other agent

Re: Create ticket and assign it on a other agent