Hi
I am a networking person looking to implement OTRS, so minimal programming know-how.
I have a simple requirement, that when creating a "new ticket" , the "FROM" field is linked to the "first_name" in the customer_user table, rather than the "email".
I have tried looking through FAQ's, HOWTO's and forum, but can't seem to find anything.
Opening the "AgentTicketPhone.dtl" , I have found the area where the area where the entries are controlled, but have no idea how to make them change.
Any help would be appreciated
thanks
New ticket - change "From" field to company name
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Re: New ticket - change "From" field to company name
I don't think it is... when I start typing in the company domain name of an email address, I get the customer.
Ie. bob@domain.com
If I start typing in 'domain' then I get the dropdown for bob@domain.com...
Is that what you were after?![Smile :)](./images/smilies/icon_smile.gif)
PS. You are probably looking for OTRS/Kernel/Modules/AgentTicketPhone.pm?
Ie. bob@domain.com
If I start typing in 'domain' then I get the dropdown for bob@domain.com...
Is that what you were after?
![Smile :)](./images/smilies/icon_smile.gif)
PS. You are probably looking for OTRS/Kernel/Modules/AgentTicketPhone.pm?
OTRS: 3.0.9 & ITSM 3.0.4 - OS: Windows 7 - DB: MySQL - Heaps of random/useful hacks ![Smile :)](./images/smilies/icon_smile.gif)
[Major Code Changes]
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![Smile :)](./images/smilies/icon_smile.gif)
[Major Code Changes]
ArticleFreeTime1-3
Ability to search ArticleFreeText