Hello WOrld on customer interface

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masoodfarooq91
Znuny newbie
Posts: 60
Joined: 03 Jul 2014, 11:20
Znuny Version: version3.3
Real Name: masood farooq malik
Company: expertflow

Hello WOrld on customer interface

Post by masoodfarooq91 »

HI there,

I want to display helloworld tab on agent interface, along with the default menu items shown in the attached picture. i have created a config file named 'customer helloworld' in OTRS/Kernel/Config/Files,
here is the code:

Code: Select all

<?xml version="1.0" encoding="UTF-8" ?>
<otrs_config version="1.0" init="Application">
<ConfigItem Name="CustomerFrontend::Module###CustomertHelloWorld" Required="1" Valid="1">
<Description Translatable="1">FrontendModuleRegistration for HelloWorld module.</Description>
<Group>HelloWorld</Group>
<SubGroup>Frontend::Customer::ModuleRegistration</SubGroup>
<Setting>
<FrontendModuleReg>
<Title>HelloWorld</Title>
<Group>users</Group>
<Description>HelloWorld</Description>
<NavBarName>HelloWorld</NavBarName>
<NavBar>
<Description>HelloWorld</Description>
<Name>HelloWorld</Name>
<Link>Action=AgentHelloWorld</Link>
<NavBar>HelloWorld</NavBar>
<Type>Menu</Type>
<Prio>8400</Prio>
<Block>ItemArea</Block>
</NavBar>
</FrontendModuleReg>
</Setting>
</ConfigItem>
</otrs_config>
But it is not showing in the customer interface.
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reneeb
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Contact:

Re: Hello WOrld on customer interface

Post by reneeb »

Are there any log messages?

try

Code: Select all

  <Description>HelloWorld</Description>
  <Name>HelloWorld</Name>
<Link>Action=AgentHelloWorld</Link>
<NavBar></NavBar>
<Type></Type>
<Prio>8400</Prio>
<Block></Block>
in the <NavBar>-Node
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masoodfarooq91
Znuny newbie
Posts: 60
Joined: 03 Jul 2014, 11:20
Znuny Version: version3.3
Real Name: masood farooq malik
Company: expertflow

Re: Hello WOrld on customer interface

Post by masoodfarooq91 »

@reneeb,
changed the code in navbar node, still nothing,
just only ticket dropdown menu, with new ticket,open tickets, complete tickets and search on the drop down list........ same as before, i accidently attached the screenshot of previous verison before, here is the correct one attached:



How o check the log?
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masoodfarooq91
Znuny newbie
Posts: 60
Joined: 03 Jul 2014, 11:20
Znuny Version: version3.3
Real Name: masood farooq malik
Company: expertflow

Re: Hello WOrld on customer interface

Post by masoodfarooq91 »

here is the log file of today


Code: Select all

[Mon Aug 11 00:00:02 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 00:00:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 00:00:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 00:00:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 00:00:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 00:05:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 00:05:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 00:10:02 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 00:10:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 00:10:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 00:15:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 00:15:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 00:20:02 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 00:20:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 00:20:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 00:20:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 00:20:05 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 00:25:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 00:25:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 00:30:02 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 00:30:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 00:30:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 00:35:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 00:35:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 00:40:02 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 00:40:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 00:40:04 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 00:40:04 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 00:40:05 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 00:45:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 00:45:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 00:50:02 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 00:50:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 00:50:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 00:55:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 00:55:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 01:00:02 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 01:00:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 01:00:04 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 01:00:04 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 01:00:05 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 01:05:02 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 01:05:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 01:10:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 01:10:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 01:10:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 01:15:00 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 01:15:00 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 01:20:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 01:20:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 01:20:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 01:20:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 01:20:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 01:25:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 01:25:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 01:30:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 01:30:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 01:30:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 01:35:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 01:35:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 01:40:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 01:40:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 01:40:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 01:40:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 01:40:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 01:45:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 01:45:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 01:50:02 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 01:50:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 01:50:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 01:55:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 01:55:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 02:00:02 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 02:00:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 02:00:04 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 02:00:04 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 02:00:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 02:05:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 02:05:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 02:10:02 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 02:10:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 02:10:05 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 02:15:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 02:15:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 02:20:02 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 02:20:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 02:20:04 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 02:20:04 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 02:20:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 02:25:02 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 02:25:03 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 02:30:02 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 02:30:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 02:30:05 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 02:35:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 02:35:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 02:40:02 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 02:40:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 02:40:04 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 02:40:04 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 02:40:05 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 02:45:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 02:45:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 02:50:02 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 02:50:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 02:50:05 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 02:55:02 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 02:55:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 03:00:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 03:00:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 03:00:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 03:00:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 03:00:05 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 03:05:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 03:05:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 03:10:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 03:10:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 03:10:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 03:15:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 03:15:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 03:20:02 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 03:20:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 03:20:04 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 03:20:04 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 03:20:05 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 03:25:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 03:25:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 03:30:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 03:30:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 03:30:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 03:35:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 03:35:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 03:40:02 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 03:40:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 03:40:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 03:40:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 03:40:05 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 03:45:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 03:45:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 03:50:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 03:50:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 03:50:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 03:55:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 03:55:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 04:00:02 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 04:00:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 04:00:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 04:00:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 04:00:05 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 04:05:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 04:05:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 04:10:02 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 04:10:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 04:10:05 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 04:15:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 04:15:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 04:20:02 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 04:20:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 04:20:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 04:20:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 04:20:05 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 04:25:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 04:25:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 04:30:02 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 04:30:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 04:30:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 04:35:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 04:35:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 04:40:02 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 04:40:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 04:40:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 04:40:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 04:40:05 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 04:45:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 04:45:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 04:50:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 04:50:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 04:50:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 04:55:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 04:55:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 05:00:02 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 05:00:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 05:00:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 05:00:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 05:00:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 05:05:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 05:05:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 05:10:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2500
[Mon Aug 11 05:10:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2500
[Mon Aug 11 05:10:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 10:17:03 2014][Notice][Kernel::System::PID::PIDCreate] Removed PID (otrs.Scheduler/masood-pc/2500, because 1 hour old!
[Mon Aug 11 10:17:04 2014][Notice][main::_ServiceStart] Scheduler Service is starting...!
[Mon Aug 11 10:17:05 2014][Notice][main::_ServiceStart] Scheduler Service start! PID 864
[Mon Aug 11 10:20:01 2014][Notice][main::_Status] Scheduler Service status request! PID 864
[Mon Aug 11 10:20:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 864
[Mon Aug 11 10:20:06 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 10:20:06 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 10:20:07 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 10:25:01 2014][Notice][main::_Status] Scheduler Service status request! PID 864
[Mon Aug 11 10:25:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 864
[Mon Aug 11 10:30:01 2014][Notice][main::_Status] Scheduler Service status request! PID 864
[Mon Aug 11 10:30:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 864
[Mon Aug 11 10:30:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 10:35:01 2014][Notice][main::_Status] Scheduler Service status request! PID 864
[Mon Aug 11 10:35:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 864
[Mon Aug 11 10:40:02 2014][Notice][main::_Status] Scheduler Service status request! PID 864
[Mon Aug 11 10:40:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 864
[Mon Aug 11 10:40:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 10:40:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 10:40:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 10:45:01 2014][Notice][main::_Status] Scheduler Service status request! PID 864
[Mon Aug 11 10:45:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 864
[Mon Aug 11 10:50:02 2014][Notice][main::_Status] Scheduler Service status request! PID 864
[Mon Aug 11 10:50:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 864
[Mon Aug 11 10:50:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 10:55:02 2014][Notice][main::_Status] Scheduler Service status request! PID 864
[Mon Aug 11 10:55:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 864
[Mon Aug 11 11:00:02 2014][Notice][main::_Status] Scheduler Service status request! PID 864
[Mon Aug 11 11:00:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 864
[Mon Aug 11 11:00:04 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 11:00:04 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 11:00:05 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 11:05:00 2014][Notice][main::_Status] Scheduler Service status request! PID 864
[Mon Aug 11 11:05:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 864
[Mon Aug 11 11:10:02 2014][Notice][main::_Status] Scheduler Service status request! PID 864
[Mon Aug 11 11:10:03 2014][Notice][main::_Status] Scheduler Daemon status request! PID 864
[Mon Aug 11 11:10:05 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 11:15:01 2014][Notice][main::_Status] Scheduler Service status request! PID 864
[Mon Aug 11 11:15:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 864
[Mon Aug 11 11:20:02 2014][Notice][main::_Status] Scheduler Service status request! PID 864
[Mon Aug 11 11:20:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 864
[Mon Aug 11 11:20:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 11:20:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 11:20:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 11:25:00 2014][Notice][main::_Status] Scheduler Service status request! PID 864
[Mon Aug 11 11:25:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 864
[Mon Aug 11 11:30:01 2014][Notice][main::_Status] Scheduler Service status request! PID 864
[Mon Aug 11 11:30:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 864
[Mon Aug 11 11:30:03 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 11:35:01 2014][Notice][main::_Status] Scheduler Service status request! PID 864
[Mon Aug 11 11:35:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 864
[Mon Aug 11 11:40:01 2014][Notice][main::_Status] Scheduler Service status request! PID 864
[Mon Aug 11 11:40:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 864
[Mon Aug 11 11:40:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 11:40:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 11:40:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 11:45:00 2014][Notice][main::_Status] Scheduler Service status request! PID 864
[Mon Aug 11 11:45:00 2014][Notice][main::_Status] Scheduler Daemon status request! PID 864
[Mon Aug 11 11:50:01 2014][Notice][main::_Status] Scheduler Service status request! PID 864
[Mon Aug 11 11:50:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 864
[Mon Aug 11 11:50:03 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 11:55:00 2014][Notice][main::_Status] Scheduler Service status request! PID 864
[Mon Aug 11 11:55:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 864
[Mon Aug 11 12:00:01 2014][Notice][main::_Status] Scheduler Service status request! PID 864
[Mon Aug 11 12:00:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 864
[Mon Aug 11 12:00:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 12:00:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 12:00:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 12:05:01 2014][Notice][main::_Status] Scheduler Service status request! PID 864
[Mon Aug 11 12:05:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 864
[Mon Aug 11 12:10:01 2014][Notice][main::_Status] Scheduler Service status request! PID 864
[Mon Aug 11 12:10:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 864
[Mon Aug 11 12:10:05 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 12:15:00 2014][Notice][main::_Status] Scheduler Service status request! PID 864
[Mon Aug 11 12:15:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 864
[Mon Aug 11 12:20:01 2014][Notice][main::_Status] Scheduler Service status request! PID 864
[Mon Aug 11 12:20:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 864
[Mon Aug 11 12:20:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 12:20:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 12:20:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 12:20:54 2014][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue! 
Scheduler is restarting...!

[Mon Aug 11 12:20:55 2014][Notice][main::_AutoRestart] Scheduler service is stopping due a restart.
[Mon Aug 11 12:20:57 2014][Notice][main::_ServiceStart] Scheduler Service is starting...!
[Mon Aug 11 12:20:58 2014][Notice][main::_ServiceStart] Scheduler Service start! PID 4744
[Mon Aug 11 12:21:03 2014][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue! 
Scheduler is restarting...!

[Mon Aug 11 12:21:04 2014][Notice][main::_AutoRestart] Scheduler service is stopping due a restart.
[Mon Aug 11 12:21:06 2014][Notice][main::_ServiceStart] Scheduler Service is starting...!
[Mon Aug 11 12:21:07 2014][Notice][main::_ServiceStart] Scheduler Service start! PID 6116
[Mon Aug 11 12:21:30 2014][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (Method: sha256, REMOTE_ADDR: ::1).
[Mon Aug 11 12:21:39 2014][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (Method: sha256, REMOTE_ADDR: ::1).
[Mon Aug 11 12:24:15 2014][Info][Kernel::System::CustomerUser::DB::CustomerUserAdd] CustomerUser: 'abc' created successfully (1)!
[Mon Aug 11 12:24:15 2014][Notice][Kernel::System::CustomerUser::DB::SetPassword] CustomerUser: 'abc' changed password successfully!
[Mon Aug 11 12:24:35 2014][Notice][Kernel::System::CustomerAuth::DB::Auth] CustomerUser: abc Authentication ok (REMOTE_ADDR: ::1).
[Mon Aug 11 12:24:48 2014][Error][Kernel::Output::HTML::Layout::Error][1248] SecureMode active!
[Mon Aug 11 12:24:59 2014][Error][Kernel::System::XML::XMLParse][772] C-Parser: 
not well-formed (invalid token) at line 4, column 81, byte 249 at c:/Perl/lib/XML/Parser.pm line 187.
!
[Mon Aug 11 12:24:59 2014][Error][Kernel::System::XML::XMLParse][773] XML::Parser produced errors. I use XML::Parser::Lite as fallback!
[Mon Aug 11 12:25:01 2014][Notice][main::_Status] Scheduler Service status request! PID 6116
[Mon Aug 11 12:25:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 6116
[Mon Aug 11 12:25:43 2014][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue! 
Scheduler is restarting...!

[Mon Aug 11 12:25:44 2014][Notice][main::_AutoRestart] Scheduler service is stopping due a restart.
[Mon Aug 11 12:25:46 2014][Notice][main::_ServiceStart] Scheduler Service is starting...!
[Mon Aug 11 12:25:47 2014][Notice][main::_ServiceStart] Scheduler Service start! PID 4480
[Mon Aug 11 12:26:16 2014][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue! 
Scheduler is restarting...!

[Mon Aug 11 12:26:17 2014][Notice][main::_AutoRestart] Scheduler service is stopping due a restart.
[Mon Aug 11 12:26:19 2014][Notice][main::_ServiceStart] Scheduler Service is starting...!
[Mon Aug 11 12:26:20 2014][Notice][main::_ServiceStart] Scheduler Service start! PID 2580
[Mon Aug 11 12:26:20 2014][Notice][Kernel::System::AuthSession::DB::RemoveSessionID] Removed SessionID LIqddyCb0dvuautU9xKiyKF9HRVQr5t9.
[Mon Aug 11 12:26:29 2014][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (Method: sha256, REMOTE_ADDR: ::1).
[Mon Aug 11 12:27:03 2014][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue! 
Scheduler is restarting...!

[Mon Aug 11 12:27:04 2014][Notice][main::_AutoRestart] Scheduler service is stopping due a restart.
[Mon Aug 11 12:27:06 2014][Notice][main::_ServiceStart] Scheduler Service is starting...!
[Mon Aug 11 12:27:07 2014][Notice][main::_ServiceStart] Scheduler Service start! PID 3392
[Mon Aug 11 12:27:12 2014][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue! 
Scheduler is restarting...!

[Mon Aug 11 12:27:13 2014][Notice][main::_AutoRestart] Scheduler service is stopping due a restart.
[Mon Aug 11 12:27:15 2014][Notice][main::_ServiceStart] Scheduler Service is starting...!
[Mon Aug 11 12:27:16 2014][Notice][main::_ServiceStart] Scheduler Service start! PID 5932
[Mon Aug 11 12:30:01 2014][Notice][main::_Status] Scheduler Service status request! PID 5932
[Mon Aug 11 12:30:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 5932
[Mon Aug 11 12:30:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 12:35:01 2014][Notice][main::_Status] Scheduler Service status request! PID 5932
[Mon Aug 11 12:35:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 5932
[Mon Aug 11 12:40:01 2014][Notice][main::_Status] Scheduler Service status request! PID 5932
[Mon Aug 11 12:40:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 5932
[Mon Aug 11 12:40:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 12:40:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 12:40:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 12:45:01 2014][Notice][main::_Status] Scheduler Service status request! PID 5932
[Mon Aug 11 12:45:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 5932
[Mon Aug 11 12:50:01 2014][Notice][main::_Status] Scheduler Service status request! PID 5932
[Mon Aug 11 12:50:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 5932
[Mon Aug 11 12:50:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 12:55:01 2014][Notice][main::_Status] Scheduler Service status request! PID 5932
[Mon Aug 11 12:55:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 5932
[Mon Aug 11 13:00:01 2014][Notice][main::_Status] Scheduler Service status request! PID 5932
[Mon Aug 11 13:00:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 5932
[Mon Aug 11 13:00:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 13:00:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 13:00:05 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 13:03:46 2014][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue! 
Scheduler is restarting...!

[Mon Aug 11 13:03:47 2014][Notice][main::_AutoRestart] Scheduler service is stopping due a restart.
[Mon Aug 11 13:03:47 2014][Error][Kernel::System::SysConfig::_FileWriteAtomic][1856] Could not rename C:/otrs/OTRS/Kernel/Config/Files/ZZZAuto.pm.4840 to C:/otrs/OTRS/Kernel/Config/Files/ZZZAuto.pm: Permission denied
[Mon Aug 11 13:03:49 2014][Notice][main::_ServiceStart] Scheduler Service is starting...!
[Mon Aug 11 13:03:50 2014][Notice][main::_ServiceStart] Scheduler Service start! PID 2248
[Mon Aug 11 13:04:14 2014][Notice][Kernel::System::AuthSession::DB::RemoveSessionID] Removed SessionID FCUtGtowPZnGxXSOquDJ6Q2yjmD80vmI.
[Mon Aug 11 13:04:21 2014][Notice][Kernel::System::CustomerAuth::DB::Auth] CustomerUser: abc Authentication with wrong Pw!!! (REMOTE_ADDR: ::1)
[Mon Aug 11 13:04:27 2014][Notice][Kernel::System::CustomerAuth::DB::Auth] CustomerUser: abc Authentication ok (REMOTE_ADDR: ::1).
[Mon Aug 11 13:05:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2248
[Mon Aug 11 13:05:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2248
[Mon Aug 11 13:10:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2248
[Mon Aug 11 13:10:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2248
[Mon Aug 11 13:10:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 13:15:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2248
[Mon Aug 11 13:15:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2248
[Mon Aug 11 13:20:02 2014][Notice][main::_Status] Scheduler Service status request! PID 2248
[Mon Aug 11 13:20:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2248
[Mon Aug 11 13:20:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 13:20:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 13:20:06 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 13:25:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2248
[Mon Aug 11 13:25:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2248
[Mon Aug 11 13:30:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2248
[Mon Aug 11 13:30:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2248
[Mon Aug 11 13:30:06 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 13:35:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2248
[Mon Aug 11 13:35:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2248
[Mon Aug 11 13:40:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2248
[Mon Aug 11 13:40:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2248
[Mon Aug 11 13:40:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 13:40:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 13:40:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 13:45:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2248
[Mon Aug 11 13:45:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2248
[Mon Aug 11 13:50:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2248
[Mon Aug 11 13:50:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2248
[Mon Aug 11 13:50:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 13:55:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2248
[Mon Aug 11 13:55:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2248
[Mon Aug 11 14:00:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2248
[Mon Aug 11 14:00:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2248
[Mon Aug 11 14:00:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 14:00:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 14:00:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 14:05:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2248
[Mon Aug 11 14:05:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2248
[Mon Aug 11 14:10:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2248
[Mon Aug 11 14:10:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2248
[Mon Aug 11 14:10:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 14:15:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2248
[Mon Aug 11 14:15:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2248
[Mon Aug 11 14:20:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2248
[Mon Aug 11 14:20:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2248
[Mon Aug 11 14:20:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 14:20:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 14:20:05 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 14:25:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2248
[Mon Aug 11 14:25:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2248
[Mon Aug 11 14:30:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2248
[Mon Aug 11 14:30:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2248
[Mon Aug 11 14:30:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 14:35:01 2014][Notice][main::_Status] Scheduler Service status request! PID 2248
[Mon Aug 11 14:35:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 2248
[Mon Aug 11 14:38:42 2014][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue! 
Scheduler is restarting...!

[Mon Aug 11 14:38:43 2014][Notice][main::_AutoRestart] Scheduler service is stopping due a restart.
[Mon Aug 11 14:38:45 2014][Notice][main::_ServiceStart] Scheduler Service is starting...!
[Mon Aug 11 14:38:46 2014][Notice][main::_ServiceStart] Scheduler Service start! PID 1760
[Mon Aug 11 14:39:06 2014][Error][Kernel::System::Web::InterfaceAgent::Run][193] Module Kernel/Modules/AgentHelloWorld.pm not found/could not be loaded!
[Mon Aug 11 14:40:01 2014][Notice][main::_Status] Scheduler Service status request! PID 1760
[Mon Aug 11 14:40:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 1760
[Mon Aug 11 14:40:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 14:40:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 14:40:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 14:43:58 2014][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue! 
Scheduler is restarting...!

[Mon Aug 11 14:44:00 2014][Notice][main::_AutoRestart] Scheduler service is stopping due a restart.
[Mon Aug 11 14:44:01 2014][Notice][main::_ServiceStart] Scheduler Service is starting...!
[Mon Aug 11 14:44:02 2014][Notice][main::_ServiceStart] Scheduler Service start! PID 5884
[Mon Aug 11 14:44:04 2014][Notice][Kernel::System::AuthSession::DB::RemoveSessionID] Removed SessionID 6xenGkCwTmFE2rZ0ElT18QCo0NxIDUPa.
[Mon Aug 11 14:44:08 2014][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (Method: sha256, REMOTE_ADDR: ::1).
[Mon Aug 11 14:44:18 2014][Notice][Kernel::System::AuthSession::DB::RemoveSessionID] Removed SessionID 0QhS8YpIrHyUNG9bx3mgvEJM88BDG1Zb.
[Mon Aug 11 14:44:23 2014][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (Method: sha256, REMOTE_ADDR: ::1).
[Mon Aug 11 14:44:25 2014][Error][Kernel::System::Web::InterfaceAgent::Run][193] Module Kernel/Modules/AgentHelloWorld.pm not found/could not be loaded!
[Mon Aug 11 14:44:30 2014][Notice][Kernel::System::AuthSession::DB::RemoveSessionID] Removed SessionID sBMAKiggiyLX9qHanXa4rtVD8lcSJKwf.
[Mon Aug 11 14:45:01 2014][Notice][main::_Status] Scheduler Service status request! PID 5884
[Mon Aug 11 14:45:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 5884
[Mon Aug 11 14:45:02 2014][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue! 
Scheduler is restarting...!

[Mon Aug 11 14:45:03 2014][Notice][main::_AutoRestart] Scheduler service is stopping due a restart.
[Mon Aug 11 14:45:04 2014][Notice][main::_ServiceStart] Scheduler Service is starting...!
[Mon Aug 11 14:45:05 2014][Notice][main::_ServiceStart] Scheduler Service start! PID 3464
[Mon Aug 11 14:45:28 2014][Notice][Kernel::System::CustomerAuth::DB::Auth] CustomerUser: abc Authentication ok (REMOTE_ADDR: ::1).
[Mon Aug 11 14:47:34 2014][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue! 
Scheduler is restarting...!

[Mon Aug 11 14:47:35 2014][Notice][main::_AutoRestart] Scheduler service is stopping due a restart.
[Mon Aug 11 14:47:37 2014][Notice][main::_ServiceStart] Scheduler Service is starting...!
[Mon Aug 11 14:47:38 2014][Notice][main::_ServiceStart] Scheduler Service start! PID 6080
[Mon Aug 11 14:47:40 2014][Notice][Kernel::System::AuthSession::DB::RemoveSessionID] Removed SessionID AlZKz8sjTBOt6ocukARo06dRPJ1c9d7k.
[Mon Aug 11 14:47:45 2014][Notice][Kernel::System::Auth::DB::Auth] User: root@localhost authentication ok (Method: sha256, REMOTE_ADDR: ::1).
[Mon Aug 11 14:48:06 2014][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue! 
Scheduler is restarting...!

[Mon Aug 11 14:48:07 2014][Notice][main::_AutoRestart] Scheduler service is stopping due a restart.
[Mon Aug 11 14:48:09 2014][Notice][main::_ServiceStart] Scheduler Service is starting...!
[Mon Aug 11 14:48:10 2014][Notice][main::_ServiceStart] Scheduler Service start! PID 4784
[Mon Aug 11 14:48:33 2014][Notice][Kernel::System::CustomerAuth::DB::Auth] CustomerUser: abc Authentication ok (REMOTE_ADDR: ::1).
[Mon Aug 11 14:50:02 2014][Notice][main::_Status] Scheduler Service status request! PID 4784
[Mon Aug 11 14:50:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 4784
[Mon Aug 11 14:50:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 14:55:01 2014][Notice][main::_Status] Scheduler Service status request! PID 4784
[Mon Aug 11 14:55:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 4784
[Mon Aug 11 15:00:01 2014][Notice][main::_Status] Scheduler Service status request! PID 4784
[Mon Aug 11 15:00:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 4784
[Mon Aug 11 15:00:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 15:00:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 15:00:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 15:05:01 2014][Notice][main::_Status] Scheduler Service status request! PID 4784
[Mon Aug 11 15:05:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 4784
[Mon Aug 11 15:10:01 2014][Notice][main::_Status] Scheduler Service status request! PID 4784
[Mon Aug 11 15:10:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 4784
[Mon Aug 11 15:10:06 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 15:15:01 2014][Notice][main::_Status] Scheduler Service status request! PID 4784
[Mon Aug 11 15:15:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 4784
[Mon Aug 11 15:20:01 2014][Notice][main::_Status] Scheduler Service status request! PID 4784
[Mon Aug 11 15:20:02 2014][Notice][main::_Status] Scheduler Daemon status request! PID 4784
[Mon Aug 11 15:20:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'send escalation notifications' from config file.
[Mon Aug 11 15:20:03 2014][Notice][Kernel::System::GenericAgent::JobRun] Run GenericAgent Job 'trigger escalation events' from config file.
[Mon Aug 11 15:20:04 2014][Error][Kernel::System::MailAccount::IMAP::_Fetch][124] IMAPS: Can't connect to imap.gmail.com
[Mon Aug 11 15:22:58 2014][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue! 
Scheduler is restarting...!

[Mon Aug 11 15:22:59 2014][Notice][main::_AutoRestart] Scheduler service is stopping due a restart.
[Mon Aug 11 15:23:00 2014][Notice][main::_ServiceStart] Scheduler Service is starting...!
[Mon Aug 11 15:23:01 2014][Notice][main::_ServiceStart] Scheduler Service start! PID 5092
[Mon Aug 11 15:23:11 2014][Notice][main::_AutoRestart] Config.pm changed, unsafe to continue! 
Scheduler is restarting...!

[Mon Aug 11 15:23:12 2014][Notice][main::_AutoRestart] Scheduler service is stopping due a restart.
[Mon Aug 11 15:23:13 2014][Notice][main::_ServiceStart] Scheduler Service is starting...!
[Mon Aug 11 15:23:14 2014][Notice][main::_ServiceStart] Scheduler Service start! PID 4664
[Mon Aug 11 15:23:29 2014][Notice][Kernel::System::AuthSession::DB::RemoveSessionID] Removed SessionID 899UUtjgsCzca331911hmHe73W2pPYi9.
[Mon Aug 11 15:23:31 2014][Notice][Kernel::System::CustomerAuth::DB::Auth] CustomerUser: abc Authentication ok (REMOTE_ADDR: ::1).
[Mon Aug 11 15:25:01 2014][Notice][main::_Status] Scheduler Service status request! PID 4664
[Mon Aug 11 15:25:01 2014][Notice][main::_Status] Scheduler Daemon status request! PID 4664
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Re: Hello WOrld on customer interface

Post by reneeb »

Please show the complete config file...
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Re: Hello WOrld on customer interface

Post by masoodfarooq91 »

it is a complete config file, i have created a new file, and the all the code which i have put in there, i have pasted it already!
let me paste it again:

Code: Select all

<?xml version="1.0" encoding="UTF-8" ?>
<otrs_config version="1.0" init="Application">
<ConfigItem Name="CustomerFrontend::Module###CustomertHelloWorld" Required="1" Valid="1">
<Description Translatable="1">FrontendModuleRegistration for HelloWorld module.</Description>
<Group>HelloWorld</Group>
<SubGroup>Frontend::Customer::ModuleRegistration</SubGroup>
<Setting>
<FrontendModuleReg>
<Title>HelloWorld</Title>
<Group>users</Group>
<Description>HelloWorld</Description>
<NavBarName>HelloWorld</NavBarName>
<NavBar>
<Description>HelloWorld</Description>
<Name>HelloWorld</Name>
<Link>Action=AgentHelloWorld</Link>
<NavBar>HelloWorld</NavBar>
<Type>Menu</Type>
<Prio>8400</Prio>
<Block>ItemArea</Block>
</NavBar>
</FrontendModuleReg>
</Setting>
</ConfigItem>
</otrs_config>
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Re: Hello WOrld on customer interface

Post by reneeb »

Remove the "<Group>users</Group>"
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Re: Hello WOrld on customer interface

Post by masoodfarooq91 »

yes i can see it now, great. Now i want that when the customer click on this tab, there should be a page opened with directory of some docs present on the server. For example there should be a 2 folders named 'Personal' and 'Business', which ever folder the customer clicks on,, there should be a list of files present in that folder, when a customer clicks on that file, it should be downloaded. I have already posted this 1 or 2 times, i was asked to start with the basic hello world. I have completed it with your help, can you please guide me now how to do this?
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Re: Hello WOrld on customer interface

Post by masoodfarooq91 »

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Re: Hello WOrld on customer interface

Post by masoodfarooq91 »

somebodyyyy pleaseeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee helpppppppppppppppppppppppppppp meeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee!!!!!! :(
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Re: Hello WOrld on customer interface

Post by masoodfarooq91 »

@ reneeb? @ cynthias?
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Re: Hello WOrld on customer interface

Post by reneeb »

If it is that urgent, your company should hire an OTRS trainer. We have to work as well...

First step: Write a Perl programme (OTRS-independent) that does the directory listing.
Second step: Modify that programme to use OTRS modules (hint: DirectoryRead from Kernel::System::Main - http://otrs.perl-services.de/docs/otrs/ ... _main.html )
Third step: Write the frontend module...
You already have the config to register that module. Now write the module.
http://otrs.github.io/doc/manual/develo ... end-module
http://otrs.github.io/doc/manual/develo ... end-module
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Re: Hello WOrld on customer interface

Post by masoodfarooq91 »

no its not urgent, i can consume sometime..... OK i am focusing on writing a front end module for now. So please tell me does every frontend module has these two methods new() and run()? what does these methods do???
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Re: Hello WOrld on customer interface

Post by reneeb »

Actually the "run" is a typo. It should be Run (with capital "r").

The new is a constructor. OTRS is written in Somehow-Objectoriented-Perl (it uses some stuff of real Objectorientation, but breaks a lot of real objectorientation). To name the constructor "new" is a de-facto standard and OTRS relies on that. When OTRS starts up, the objects are generated with a call of "new". The "main" web class (Kernel/System/Web/Interface(Agent|Customer).pm) looks at the Action parameter of the request, looks for a registered frontend module with the name of the action, creates the object and then calls the method "Run".
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Re: Hello WOrld on customer interface

Post by masoodfarooq91 »

Ok so Basically new() is used for objection generation...
1. what objects? only those standard objects given the hello world example?
2. And what does the Run method do?
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Re: Hello WOrld on customer interface

Post by reneeb »

1.) The new() in Kernel::System::Main is for object generation of the Kernel::System::Main class, ... You can do whatever you want to happen at object generation. Usually it is used to ensure that some objects (that are needed in the Run() method) are passed. Just have a look at some classes.

2.) The Run() method should do what you want to happen when the user clicks on HelloWorld. In your case: Show the directory listings...
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Re: Hello WOrld on customer interface

Post by masoodfarooq91 »

@reneeb: Firstly i am trying to show hello world on customer interface,,,
I have followed the OTRS developers guide same as it is, I have created a config file in C:\otrs\OTRS\Kernel\Config\Files
Here is the code of this:

Code: Select all

<?xml version="1.0" encoding="UTF-8" ?>
<otrs_config version="1.0" init="Application">
<ConfigItem Name="CustomerFrontend::Module###CustomerDocs" Required="1" Valid="1">
<Description Translatable="1">FrontendModuleRegistration for Docs module.</Description>
<Group>Docs</Group>
<SubGroup>Frontend::Customer::ModuleRegistration</SubGroup>
<Setting>
<FrontendModuleReg>
<Title>Docs</Title>
<Description>Documents</Description>
<NavBarName>Docs</NavBarName>
<NavBar>
<Description>Documents</Description>
  <Name>Docs</Name>
<Link>Action=AgentHelloWorld</Link>
<NavBar></NavBar>
<Type></Type>
<Prio>8400</Prio>
<Block></Block>
</NavBar>
</FrontendModuleReg>
</Setting>
</ConfigItem>
</otrs_config>

Then i created a frontend module: Kernel/Modules/AgentHelloWorld.pm (I didnt change the name to customerHelloworld)
Here is the code of this file:

Code: Select all

--
# Kernel/Modules/AgentHelloWorld.pm - frontend module
# Copyright (C) (year) (name of author) (email of author)
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
#package Kernel::Modules::AgentHelloWorld;
use strict;
use warnings;
use Kernel::System::HelloWorld;
sub new {
my ( $Type, %Param ) = @_;
# allocate new hash for object
my $Self = {%Param};
bless ($Self, $Type);
# check needed objects
for (qw(ParamObject DBObject TicketObject LayoutObject LogObject QueueObject ConfigObject
EncodeObject MainObject)) {
if ( !$Self->{$_} ) {
$Self->{LayoutObject}->FatalError( Message => "Got no $_!" );
}
}
# create needed objects
$Self->{HelloWorldObject} = Kernel::System::HelloWorld->new(%Param);
return $Self;
}
sub Run {
my ( $Self, %Param ) = @_;
my %Data = ();
$Data{HelloWorldText} = $Self->{HelloWorldObject}->GetHelloWorldText();
# build output
my $Output = $Self->{LayoutObject}->Header(Title => "HelloWorld");
$Output .= $Self->{LayoutObject}->NavigationBar();
$Output .= $Self->{LayoutObject}->Output(
Data => \%Data,
TemplateFile => 'AgentHelloWorld',
);
$Output .= $Self->{LayoutObject}->Footer();
return $Output;
}
1;
Then core module: Kernel/System/HelloWorld.pm
Code:

Code: Select all

# --
# Kernel/System/HelloWorld.pm - core module
# Copyright (C) (year) (name of author) (email of author)
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
package Kernel::System::HelloWorld;
use strict;
use warnings;
sub new {
my ( $Type, %Param ) = @_;
# allocate new hash for object
my $Self = {};
bless ($Self, $Type);
return $Self;
}
sub GetHelloWorldText {
my ( $Self, %Param ) = @_;
return 'Hello World';
}
1;
And then dtl file: Kernel\Output\HTML\Standard\AgentHelloWorld.dtl
Code:

Code: Select all

# Kernel/Output/HTML/Standard/AgentHelloWorld.dtl - overview
# Copyright (C) (year) (name of author) (email of author)
# --
# This software comes with ABSOLUTELY NO WARRANTY. For details, see
# the enclosed file COPYING for license information (AGPL). If you
# did not receive this file, see http://www.gnu.org/licenses/agpl.txt.
# --
<!-- start form -->
<table border="0" width="100%" cellspacing="0" cellpadding="3">
<tr>
<td class="mainhead">
$Env{"Box0"}$Text{"Overview"}: $Text{"HelloWorld"}$Env{"Box1"}
</td>
</tr>
<tr>
<td class="mainbody">
<br>
$Text{"$QData{"HelloWorldText"}"}!<br>
<br>
<br>
34
</td>
</tr>
</table>
<!-- end form -->

When i login to customer interface, it shows the new tab named "Helloworld" but when i click on this, error shows: I have attached the screenshot of the error:
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Re: Hello WOrld on customer interface

Post by crythias »

syntax error is syntax error.
-- is not a valid command, and that' s line 1
package is not supposed to be commented ...
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Re: Hello WOrld on customer interface

Post by masoodfarooq91 »

@cynthias, thanks a lot I have corrected my mistakes, but now the error has become

Code: Select all

Error Message: Module Kernel::Modules::AgentHelloWorld not registered in Kernel/Config.pm!

Code: Select all

[b]Error Details[/b]
Backend ERROR: OTRS-CGI-62 Perl: 5.16.3 OS: MSWin32 Time: Mon Aug 18 11:20:04 2014 Message: Module Kernel::Modules::AgentHelloWorld not registered in Kernel/Config.pm! RemoteAddress: ::1 RequestURI: /otrs/customer.pl?Action=AgentHelloWorld Traceback (6516): Module: Kernel::System::Web::InterfaceCustomer::Run (OTRS 3.3.8) Line: 861 Module: PerlEx::Precompiler::c_::otrs::otrs::bin::cgi2dbin::customer_pl::__ANON__ (unknown version) Line: 41 Module: (eval) (unknown version) Line: 458 Module: PerlEx::Precompiler::Execute (unknown version) Line: 458
I searched on this forum and found this, viewtopic.php?f=53&t=21211 ,,,, so according to your reply, i checked the sysconfig to see if it is enabled or not, it wasn't checked and it was "grayed out" as well.....meaning it wasn't responding to mouse clicks.... i pressed update button a few times and refreshed the page, so it got checked but still "grayed out".... I dont know what is he problem,, Here is my XML FILE

Code: Select all

<?xml version="1.0" encoding="UTF-8" ?>
<otrs_config version="1.0" init="Application">
<ConfigItem Name="CustomerFrontend::Module###CustomerDocs" Required="1" Valid="1">
<Description Translatable="1">FrontendModuleRegistration for Docs module.</Description>
<Group>Docs</Group>
<SubGroup>Frontend::Customer::ModuleRegistration</SubGroup>
<Setting>
<FrontendModuleReg>
<Title>Docs</Title>
<Description>Documents</Description>
<NavBarName>Docs</NavBarName>
<NavBar>
<Description>Documents</Description>
  <Name>Docs</Name>
<Link>Action=AgentHelloWorld</Link>
<NavBar></NavBar>
<Type></Type>
<Prio>8400</Prio>
<Block></Block>
</NavBar>
</FrontendModuleReg>
</Setting>
</ConfigItem>
</otrs_config>
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Re: Hello WOrld on customer interface

Post by reneeb »

Kernel::Modules::AgentHelloWorld != CustomerDocs (in "CustomerFrontend::Module###CustomerDocs")

You have an URI with "Action=AgentHelloWorld", but you register a module for "Action=CustomerDocs". And "AgentHelloWorld" make me think that this is an action for the agent interface, not the customer interface...
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Re: Hello WOrld on customer interface

Post by crythias »

Off topic, I'm a guy (see my avatar?) and my username is crythias, not cynthias.
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Re: Hello WOrld on customer interface

Post by masoodfarooq91 »

@crythias: :D My apologies .... I am a foreigner so this name was quite difficult for me to memorize, anyways I hope I have remembered it now
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Re: Hello WOrld on customer interface

Post by masoodfarooq91 »

I think i wont get away from errors in this life,,, now the error is
"Script failed to send data".......
:( I am so frustrated with OTRS.....
Now what the heck is this error?
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Re: Hello WOrld on customer interface

Post by crythias »

It's an error that says you can't spell properly. Nor do you know how to program, debug, or ask questions that can be answered as asked.

Harsh? The problem is not OTRS. It's PEBCAK.
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Re: Hello WOrld on customer interface

Post by masoodfarooq91 »

:) and then you claim to be a civilized nation....... Thanks for your comments though!
Last edited by masoodfarooq91 on 19 Aug 2014, 13:59, edited 2 times in total.
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Re: Hello WOrld on customer interface

Post by RStraub »

masoodfarooq91 wrote::) and then you claim to be a civilized nation....... Thanks for your comments though!
Such comments are unnecessary and unfair. This forum and especially Crythias give excellent and free adivce.
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Re: Hello WOrld on customer interface

Post by masoodfarooq91 »

@ RStraub : I agree, I am a starter and i expect much more help than onenormally gives, its my mistake,, But the way of talking shouldn't be bad. He is a moderator and i respect him, but saying "you cant spell" indicating my typo of his name,,,, thats really harsh....,, May be I should leave the job and OTRS, if I bother to you Experts too much!!!
Last edited by masoodfarooq91 on 19 Aug 2014, 14:07, edited 1 time in total.
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Re: Hello WOrld on customer interface

Post by crythias »

Civilized? I made no such claims. But take a look at what you posted. If you walked up to someone and voiced those same words to someone person to person, even if they knew your entire history, and especially if they knew your history and realized that the latest statement has (probably) nothing to do with anything in your previous statements, what do you think the first response would be from the listener?

It would be:
What did you try?
What did the logs say?
How can we replicate your experience?
What makes you think this is a problem with OTRS?

Except that, you're in a developer forum. It is reasonably expected that people posting herein have basic perl programming and debug skills and can get to the point of where the problem is their interface with OTRS and (hopefully) not a simple mistake that can be determined and fixed by web searching the error.

For the most part, if there's a problem, it's because the developer misspelled something, missed a comma or semicolon or didn't match/close parentheses () or curly braces {}. Most of that is fixed by using a good editor that uses color to indicate when code is outside the boundaries, and careful observation of output logs: apache error.log, otrs.log, syslog, messages or such that can happen. If not this, especially if it happens to be javascript console (hard to debug), turning on the javascript console in the browser might be of use.

We understand frustration in getting code correctly programmed. I, personally, however, know that *generally* the problem is my fault if I can't make it work, as I've been here long enough to know that 1) if the issue is a bug, I should know someone else already found and reported it. 2) The people on this forum who post problems would be rather vocal about a consistently found *error* (or at least, I'd probably find a recent post that would coincide with my issue if it relates to OTRS.) 3) The OTRS programmers are good at what they do, much better than I. And they're responsive to actual bugs, especially if they're pointed out via GitHub Pull Requests.

Every new post by a user about a new issue has to be taken as it stands without any knowledge or history of what the user has done before. In general, the past should be irrelevant, and in practice, any previous changes have to be assumed to be *not the problem* and *have been working*. Except, of course, when the previous changes directly affect the current issue.
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Re: Hello WOrld on customer interface

Post by masoodfarooq91 »

I am sorry, i take my words back with an apology, hope you will forgive.
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Re: Hello WOrld on customer interface

Post by crythias »

I accept your apology, of course. Consider that I'm not writing to indicate personal attacks on your character, but simply within the realm of what you're asking. This isn't about me being right or the code being perfect. It's about extracting the best questions to get the best answers to solve your problems on the board; especially if it's potentially relevant to a new visitor.

This is why I created the Need Help FAQ. This is why I'm creating tutorials and HowTos. This is why I'm answering questions. I want people to learn and use OTRS. I want them to get the best out of it. I want you to get your answer by asking a better question. (Also, it's time to ask this current question in a new topic.)
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Re: Hello WOrld on customer interface

Post by masoodfarooq91 »

you mean this current error of failed script? Well I dont think i can make it a better question as you were speaking :P ,,,/
so i dont know what to do :(
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Re: Hello WOrld on customer interface

Post by crythias »

ok, then, I don't know how to give you a better answer. I already told you what I needed and you skipped over all of that, so good luck.
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masoodfarooq91
Znuny newbie
Posts: 60
Joined: 03 Jul 2014, 11:20
Znuny Version: version3.3
Real Name: masood farooq malik
Company: expertflow

Re: Hello WOrld on customer interface

Post by masoodfarooq91 »

No let me try a little fisrt, and then if still i am stuck,, i will start a new thread. Actually i have succesfully interated hello world module on the agent side, problem lies when i try to shift it to customer interface, so let me try a little more, may be i will find out the mistake, otherwise i will post it with ll the information you demanded
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