OTRS Ticket View Abnormality

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sherni21
OTRS newbie
Posts: 13
Joined: 02 Aug 2019, 09:24
Znuny / OTRS Version: 5.0.15
Real Name: Ekta singh
Company: Birch Street system

OTRS Ticket View Abnormality

Post by sherni21 »

Hi,

I am facing some Article view abnormality for mail tickets. We haven't updated the Otrs version or patch event there is no update is configuration.

When i replicate the same tickets and data in our staging environment it was working fine. So data being sent over the mail is seem to be fine.

The issue is the data is in the form of plain text and images present as tag with the respective name.

Any help would be appreciated.

Thanks in advance :)
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